Hilton Boston, Boston, Manager

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Rank

19th

Out of 197

Hilton Boston	Average Price: $286 Check Rates

Hotel Class:

One Hotel Drive

Boston, 02128 View map

4-Star Hotel Rank: 16 of 38
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (72) , Travelocity (10) , TripAdvisor (558)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (26) bar (72) bath (10) bathroom (53) bed (81) bill (26) breakfast (124) charge (35) check in (99) check out (16) check-out (11) complimentary (28) concierge (17) cost (29) deal (11) dinner (34) discount (9) downtown (55) fee (20) fitness center (13) food (145) front desk (55) gym (33) hotel (921) housekeeping (16) lobby (84) location (132) manager (11) money (32) parking (61) pillow (13) pool (56) price (74) rate (52) recommend (65) restaurant (151) room (689) room service (65) sauna (10) service (214) shower (26) shuttle (327) staff (202) steam (11) suite (9) towel (12) value (24) view (120) walk (173) wireless (36)

Manager

Appears in 11 comments.

66% wrote positive comments about manager

The following words were used in comments with Manager:
attentive (2) bill (2) cares (2) desk (4) management (11) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It was a misunderstanding, but the manager could have treated us much better then he did.

"Nice Room, Rude Service " Read full review on TripAdvisor 1/7/2012 Vote

2. Front Desk Manager, went out of her way to make sure that I was taken care of.

"Asst Front Office Mgr - Ms Rivera - was my Hero! " Read full review on TripAdvisor 7/11/2009 Vote

3. We asked if it could be settled at the desk in the morning and we were told it was at the discretion of the desk manager.

"Nice Room, Rude Service " Read full review on TripAdvisor 1/7/2012 Vote

4. After 20 minutes absolutely no one had approached me even though I tried to get the attention of the manager and numerous members of the wait staff.

"Great location- terrible service " Read full review on TripAdvisor 3/1/2010 Vote

5. The only drawback was the high price and "attitude" of the server and manager in the restaurant where we ate breakfast.

"Great Hilton - convenience to airport invaluable " Read full review on TripAdvisor 8/15/2009 Vote

6. I called the manager the next morning, who made an adjustment on my bill and found a great room on a higher floor for me to move into.

"Coming back for sure " Read full review on TripAdvisor 6/28/2009 Vote

7. I really felt at times that my banquet manager was overwhelmed with events and could not give us her full attention, or was not allowed to.

"The Good, The Bad, and The Dusty " Read full review on TripAdvisor 12/12/2007 Vote

8. We had a problem though with the desk manager that night.

"Nice Room, Rude Service " Read full review on TripAdvisor 1/7/2012 Vote

9. I could not get anyone who could speak english very well (including the managers) and no one seemed to care at all about my problem.

"Disappointing service " Read full review on TripAdvisor 1/8/2009 Vote

10. To add insult to injury, when I complained to the manager in the morning he suggested I made the whole thing up to get a discount on my bill.

"Hotel Nightmare " Read full review on TripAdvisor 6/2/2008 Vote