Sheraton Baltimore, Baltimore, Service

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Rank

19th

Out of 231

Sheraton Baltimore	Average Price: $265 Check Rates

Hotel Class:

300 South Charles Street

Baltimore, 21201 View map

3-Star Hotel Rank: 9 of 33
Average review rating: 3.28

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (27) , MyTravelGuide (307) , Travelocity (9) , TripAdvisor (221) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) bar (30) bath (5) bathroom (34) bed (47) breakfast (33) charge (13) check in (26) check out (8) closet (8) complimentary (6) concierge (14) cost (14) deal (10) decor (5) dinner (8) downtown (16) fee (8) food (33) front desk (57) gym (14) hotel (419) housekeeping (12) lobby (42) location (153) lunch (6) manager (19) money (8) parking (51) pillow (10) pool (36) price (27) rate (24) recommend (32) restaurant (66) room (380) room service (12) service (67) sheets (5) shower (8) staff (162) street (11) to park (5) towel (7) valet (8) value (7) view (69) walk (50) waterfront (5) wireless (16)

Service

Appears in 67 comments.

96% wrote positive comments about service

The following words were used in comments with Service:
best (5) clean (4) customer (7) excellent (8) food (4) friendly (4) good (10) great (11) guest (4) hotel (26) location (6) love (3) need (4) quality (3) reasonable (3) recommend (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I am pleased to say, the meeting held last week was by far the best in terms of guest service I have ever experienced - spanning more than 30 years of meetings.

"Wonderful ending to a number of meetings at the hotel " Read full review on TripAdvisor 5/19/2012 Vote

2. Very nice property with good service.

"Spectacular View " Read full review on TripAdvisor 5/13/2012 Vote

3. Love the receptionist and service.

"Nice hotel " Read full review on TripAdvisor 4/17/2012 Vote

4. I felt so fortunate I had chosen this hotel because their service was so good, I didn't have to worry about my elderly parents or my young cousins or my aunt that can't make up her mind.

"Outstanding Customer Focus " Read full review on TripAdvisor 4/6/2012 Vote

5. On 2/5 the service in the informal eating area was good.

"In 2012, can an American Hotel really be this bad? " Read full review on TripAdvisor 2/6/2012 Vote

6. Nice clean rooms &good service.

"LOVELY VIEW OF THE HARBOR " Read full review on TripAdvisor 9/2/2011 Vote

7. Service was excellent.

"Fantastic hotel " Read full review on TripAdvisor 8/11/2011 Vote

8. but they need to work on customer service and staff professionalism too.

"Remodeled but horrible customer service " Read full review on TripAdvisor 7/24/2011 Vote

9. I did eat at the Orioles Grille downstairs and it's pricey-service was good but the price for food and selection wasn't the best.

"Perfect Location for a Long Weekend " Read full review on TripAdvisor 6/27/2011 Vote

10. Even though we were only there for 1 night, the service from start to finish was fantastic.

"Outstanding! " Read full review on TripAdvisor 3/26/2011 Vote