Sheraton Baltimore, Baltimore, Front Desk

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Rank

19th

Out of 231

Sheraton Baltimore	Average Price: $265 Check Rates

Hotel Class:

300 South Charles Street

Baltimore, 21201 View map

3-Star Hotel Rank: 9 of 33
Average review rating: 3.28

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (27) , MyTravelGuide (307) , Travelocity (9) , TripAdvisor (221) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (9) bar (30) bath (5) bathroom (34) bed (47) breakfast (33) charge (13) check in (26) check out (8) closet (8) complimentary (6) concierge (14) cost (14) deal (10) decor (5) dinner (8) downtown (16) fee (8) food (33) front desk (57) gym (14) hotel (419) housekeeping (12) lobby (42) location (153) lunch (6) manager (19) money (8) parking (51) pillow (10) pool (36) price (27) rate (24) recommend (32) restaurant (66) room (380) room service (12) service (67) sheets (5) shower (8) staff (162) street (11) to park (5) towel (7) valet (8) value (7) view (69) walk (50) waterfront (5) wireless (16)

Front desk

Appears in 57 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
attentive (3) cares (3) clerk (3) complain (3) concierge (4) desk (57) dog (3) friendly (11) great (5) guest (3) helpful (6) hotel (15) housekeeping (3) informative (3) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was very friendly from the front desk staff, bellman, restaurant staff and housekeeping.

"Great Location and Family Friendly " Read full review on TripAdvisor 5/16/2012 Vote

2. Slow internet in the room, small pool and gym Sauna but no steam room front desk employee are acceptable.

"objective review of Sheraton inner harbor " Read full review on TripAdvisor 5/4/2012 Vote

3. Because of my schedule I thought I might have to miss seeing the Aquarium, but when I called the hotel front desk, they said they had tickets that were members tickets which allowed you to go in anytime--and they turned out to be cheaper than buying them directly from the Aquarium.

"Great Stay " Read full review on TripAdvisor 9/23/2011 Vote

4. Front desk was very pleasant upon check-in.

"what's up with all the negative reviews? " Read full review on TripAdvisor 7/21/2011 Vote

5. i was feeling under the weather and a female from the front desk called to make sure i was ok =) i was surprise to see that she was a new trainee there also because everyone there carried themselves with such great expertise.

"Love The Front Desk! " Read full review on TripAdvisor 5/16/2011 Vote

6. my stay at the sheraton was great but i absolutely love the warm and friendly welcome i recieved at the front desk.

"Love The Front Desk! " Read full review on TripAdvisor 5/16/2011 Vote

7. The front desk staff was uber helpful and gave us everything we asked.

"Awesome hotel, all that we hoped for, for our family trip to the Inner Harbor. " Read full review on TripAdvisor 4/23/2011 Vote

8. While the front desk was responsive when I called to complain, I don't believe it was within their ability to control the noise level or their behavior of the guests staying at the hotel or attending the party that evening.

"Split Personality " Read full review on TripAdvisor 2/21/2011 Vote

9. One guy at the front desk though very nice had poor dental hygiene and when I went down to the cafe for an expensive toasted cheese sandwich they fobbed me off with a velveeta cheese atrocity.

"Typical Baltimore Customer Service and dirty room. " Read full review on TripAdvisor 2/19/2011 Vote

10. The front desk staff are warm and welcoming.

"Best Starwood Property in Downtown Baltimore " Read full review on TripAdvisor 12/3/2010 Vote