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Renaissance Baltimore

Average Price: $353  
Hotel Class:
202 East Pratt Street
Baltimore, 21202 View map  
4-Star Hotel Rank: 4 of 7
Average review rating: 4.12
OpinionWell Value Index: 4
Traveler reviews analyzed: Travelocity (8) , Expedia (38) , YahooTravel (26) , MyTravelGuide (1932) , TripAdvisor (441)
SAFE TO BOOK ? (2/5 issues found)
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Appears in 14 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
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1. The manager was quite responsive, although, added equally disappointing pillows to our room when we requested 'better' pillows.
"Lumpy pillows, grumpy lifeguards " Read full review on TripAdvisor   4/6/2012 Vote      
2. Staff could not have been more inviting and helpful especially 'Rick' one of the event managers who went out of his way to make our stay 'Superior' Kudos Renaissance .
"superior stay " Read full review on TripAdvisor   9/6/2011 Vote      
3. A conversation with the manager got us moved up to the conceirge level with a full harbor view.
"Perfect Location " Read full review on TripAdvisor   4/16/2012 Vote      
4. Turns out he was the General Manager, Bob and he couldn't have been a nicer guy.
"Exceptional service and perfect location " Read full review on TripAdvisor   4/13/2012 Vote      
5. I did call the manager on duty today, he simply left me on hold.
"Don't stay here unless you like the sound of constructon! " Read full review on TripAdvisor   3/22/2012 Vote      
6. The operations manager measured the height of the beds for him, the door men let me leave my car at the entrance to the hotel numerous times through out the day while I shuttled him in and out (which sometimes took 30 minutes or more), the front desk patiently went through all the previous days receipts when he thought there was a discrepancy on the bill (he was wrong).
"Unbelievably Accomodating !!!!! " Read full review on TripAdvisor   12/3/2010 Vote      
7. The room was not cleaned properly (my breakfast from the first morning was still in the room three days later and the bed was not made on one day), there were exorbitant charges on my bill that I was not informed of at the time (parking of $72 per day) and the staff were so rude (one put the phone down on me and the other would not allow me to speak to the manager) that I almost moved out and went to stay somewhere else.
"Stay Away " Read full review on TripAdvisor   9/6/2010 Vote      
8. Another caller from the Marriott main office called also and took the same info and said a manager from the hotel would be in touch.
"Don't use valet parking! " Read full review on TripAdvisor   9/6/2010 Vote      
9. When my infant son started to cry, the manager and our waitress were so thoughtful and kind.
"Great Service, Great Food " Read full review on TripAdvisor   6/14/2008 Vote      
10. I did speak to a front end manager and a room service manager.
"Does the good outway the bad? " Read full review on YahooTravel   11/12/2007 Vote      
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