Best Western Anaheim, Anaheim, Manager

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Rank

14th

Out of 158

Best Western Anaheim	Average Price: $114 Check Rates

Hotel Class:

1110 West Katella Avenue

Anaheim, 92802 View map

2-Star Hotel Rank: 6 of 36
Average review rating: 3.51

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (10) , Travelocity (3) , TripAdvisor (353)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) balcony (11) bathroom (71) beach (7) bed (48) breakfast (291) charge (30) check in (50) check out (12) complimentary (15) cost (28) deal (14) decor (17) dinner (12) discount (9) downtown (74) fee (21) food (82) front desk (94) hot tub (57) hotel (601) housekeeping (26) laundry (17) lobby (47) location (121) manager (19) money (32) parking (125) pillow (15) pool (189) price (97) rate (37) recommend (48) restaurant (85) room (683) service (67) shower (47) shuttle (70) spa (9) staff (203) street (50) suite (10) to park (15) towel (28) tub (15) value (33) view (23) walk (238) water pressure (6) wireless (35)

Manager

Appears in 19 comments.

62% wrote positive comments about manager

The following words were used in comments with Manager:
generous (2) helpful (2) hotel (2) management (19) new (2) nice (3) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The workers (besides the manager) are all very nice and keep the hotel clean.

"Bad experience " Read full review on TripAdvisor 3/29/2012 Vote

2. This time when my husband called the new manager, Michael, immediately offered us a new room on a different floor.

"Good service depending on who answers the phone! " Read full review on TripAdvisor 1/4/2012 Vote

3. The manager was sympathetic, and waived our parking fee for the duration of our stay which was very nice of him.

"Great -- but also annoying " Read full review on TripAdvisor 7/2/2011 Vote

4. Every member of the staff from housekeeping to the general manager was very nice and made our stay that much more pleasant.

"We LOVED everything about this hotel and its staff!!! " Read full review on TripAdvisor 1/21/2010 Vote

5. kimberly the front desk manager helped me when i check in.

"great location and friendly staff " Read full review on TripAdvisor 7/20/2009 Vote

6. When we talked to the manager (Liz) about this discrepancy, she was run about it and even resulted to calling us liars about the estimate.

"Bad experience " Read full review on TripAdvisor 3/29/2012 Vote

7. the manager Liz told me that I had initially said $88 instead of $80 calling me a liar.

"Horrible customer service " Read full review on TripAdvisor 3/27/2012 Vote

8. I was told to call at a later time to speak with the manager.

"Horrible customer service " Read full review on TripAdvisor 3/27/2012 Vote

9. I instead went back at a later time to speak with the manager in person.

"Horrible customer service " Read full review on TripAdvisor 3/27/2012 Vote

10. The manager Bill O'Connell admitted that there were internet problems every time there was a large convention especially the show we attended.

"Don't Stay Here If You Need Internet - The Management is Irresponsible " Read full review on TripAdvisor 3/5/2012 Vote