Four Points by Sheraton - New Carrollton, New Carrollton, Service

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Rank

1st

Out of 1

Four Points by Sheraton - New Carrollton	Average Daily Rate: NA Check Rates

Hotel Class:

8500 Annapolis Road

New Carrollton, 20784 View map

3-Star Hotel Rank: 1 of 1
Average review rating: 3.8

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (32)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Service

Appears in 8 comments.

25% wrote positive comments about service

The following words were used in comments with Service:
lacking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was very good.

"Quality place to spend the night " Read full review on Expedia 8/18/2009 Vote

2. The hotel is very clean and well maintained with responsive service at the front desk.

"Not Great For Business Travel " Read full review on Expedia 4/15/2009 Vote

3. We have never experienced such horrific customer service.

"Worst customer service I have ever received! " Read full review on Expedia 8/31/2009 Vote

4. We called Sheraton Customer Service who filed a claim.

"Worst customer service I have ever received! " Read full review on Expedia 8/31/2009 Vote

5. The next day we called Customer Service again.

"Worst customer service I have ever received! " Read full review on Expedia 8/31/2009 Vote

6. I felt like i was duped out of my money and probably will skip staying at any further sheraton properties moving forward due to the lack of focus and customer service provided at this particular location.

"Four Points by Sheraton - New Carrollton " Read full review on Expedia 12/28/2009 Vote

7. This hotel lacked the customer service representatives that come with the Sheraton name.

"New Carrollton " Read full review on Expedia 8/18/2009 Vote

8. Front desk staff needs training in customer service - was the only aspect that was very poor.

"Good for price " Read full review on Expedia 8/11/2009 Vote