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Four Points by Sheraton - New Carrollton

Average Daily Rate: NA  
 
Hotel Class:
8500 Annapolis Road
New Carrollton, 20784 View map  
3-Star Hotel Rank: 1 of 1
Average review rating: 3.8
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (32)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 9 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. Stunned, we called the same manager who then said their policy is that they do not refund prepaid hotel stays.
"Worst customer service I have ever received! " Read full review on Expedia   8/31/2009 Vote      
2. The night we checked in there was a party, which was fine but we didn't get the room we requested so we asked the manager if he had another available and he said "we don't have any room available, are completely booked.
"In the Hood " Read full review on Expedia   1/1/2010 Vote      
3. when i finally checked out i explained to the young lady that i had talked to the manager and he was supposed to do something for the inconvinience of the 2 am moving of rooms she said he didnt leave any notes and demanded that i pay for my tab from the night before no remorse no research no even looking to see that i switched rooms just give me my money.
"Four Points by Sheraton - New Carrollton " Read full review on Expedia   12/28/2009 Vote      
4. i talked to the manager who promised me to do something.
"Four Points by Sheraton - New Carrollton " Read full review on Expedia   12/28/2009 Vote      
5. We asked the hotel manager if we could cancel our remaining nights & be refunded.
"Worst customer service I have ever received! " Read full review on Expedia   8/31/2009 Vote      
6. They had another manager call us, who completely defended the actions of the 1st manager, said he did not believe us about what was said and it was our responsibility to know the terms.
"Worst customer service I have ever received! " Read full review on Expedia   8/31/2009 Vote      
7. We got an email from another manager a few days later stating it would be brought to the GM and we would hear back in 48 hours.
"Worst customer service I have ever received! " Read full review on Expedia   8/31/2009 Vote      
8. We did and spoke to the same manager & relayed what Expedia said.
"Worst customer service I have ever received! " Read full review on Expedia   8/31/2009 Vote      
9. With exception of one receptionist who went out of his way to move me to a new room, the rest of the staff to include the manager was not to par.
"New Carrollton " Read full review on Expedia   8/18/2009 Vote      
   
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