Hotel 71 Chicago, Chicago, Manager

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Rank

61st

Out of 415

Hotel 71 Chicago	Average Price: $236 Check Rates

Hotel Class:

71 East Wacker Drive

Chicago, 60601 View map

3-Star Hotel Rank: 22 of 73
Average review rating: 3.47

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (125) , Travelocity (7) , TripAdvisor (652) , YahooTravel (51)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 14 comments.

The following words were used in comments with Manager:
problem (2) worst (2)

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1. I had a small problem the first morning (with housekeeping - which was otherwise great) and each of the staff members and managers with whom I spoke were very professional and concerned with my satisfaction.

"Great 3 Star " Read full review on TripAdvisor 5/7/2012 Vote

2. The manager did call me shortly after, apologizing for the staff member who gave me the wrong info.

"Too many good choices in Chicago to stay at this hotel! " Read full review on TripAdvisor 4/25/2012 Vote

3. This manager was the ONLY employee at this hotel that seemed to have any understanding of customer service and offered to comp my cheeseburger.

"Too many good choices in Chicago to stay at this hotel! " Read full review on TripAdvisor 4/25/2012 Vote

4. The staff here is absolutely amazing - from the front door to the managers, and everyone in between.

"Great place to stay in Chicago - Best view, a staff who really cares, and a great atmosphere! " Read full review on TripAdvisor 4/12/2012 Vote

5. John Castronovo the business sales manager came out explained the whole situation and took my booking upgraded my room and the room rate was even LESS then what i had booked at.

"WOW! " Read full review on TripAdvisor 7/21/2010 Vote

6. Finally, after a bunch of clicking and conversing with 2 managers reviewing things, they miraculously found us the room type we should have had all along.

"Pros outweigh the cons " Read full review on TripAdvisor 7/21/2009 Vote

7. I even called the hotel to talk to a manager.

"Great Stay " Read full review on TripAdvisor 2/25/2008 Vote

8. Asked for hotel manager, and was provided a card by another clerk.

"horrible staff and management " Read full review on TripAdvisor 12/1/2007 Vote

9. Wrote letter to manager on the card and copied the General Manager.

"horrible staff and management " Read full review on TripAdvisor 12/1/2007 Vote

10. The staff in The Hoyt's Tavern careless and rude, especially the manager on the night duty on Monday night.

"Don't get fooled by look of lobby " Read full review on TripAdvisor 8/3/2011 Vote