10. The same gentleman also explained every single feature of the room to us, as if we had never stayed in a hotel--or used a telephone, closet, safe, minibar, bathtub, sink, etc. A quick note about the luggage: when we originally checked in we were told that we could retrieve our own luggage upon returning when the room was ready--but we found that it was fiercely guarded by the bell staff that firmly told us otherwise and essentially pushed us away.