4. * Perfect location for downtown, right on the river, five minutes from Lake Michigan and the Navy Pier; the main shopping street (Michigan Avenue - 'the Magnificant Mile') is right there (although I avoided it this trip!)* Excellent service, from the bellhop, the maid, the concierge desk, the shopkeeper - very friendly and accomodating;* Lovely, clean rooms with a fresh and earthy aesthetic like the colors of a river (greys, blues, purples, metallics, whites); relaxing and inviting (not dark and oppressive like some trendy hotels); we stayed on the 26th floor and had a lovely view of the river.