Trump International Hotel & Tower Chicago, Chicago, Front Desk

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Rank

9th

Out of 415

Trump International Hotel & Tower Chicago	Average Price: $469 Check Rates

Hotel Class:

401 North Wabash Avenue

Chicago, 60611 View map

5-Star Hotel Rank: 2 of 5
Average review rating: 4.68

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (36) , Travelocity (3) , TripAdvisor (402) , YahooTravel (1)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 65 comments.

68% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) hotel (15) kid (4) liked (4) nice (5)

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1. The service was also outstanding: nightly turn down service with bottled water, and super efficient front desk staff who remember you by name and go out of their way to assist you.

"Amazing location, views and service " Read full review on TripAdvisor 5/19/2012 Vote

2. I called the front desk for help and they asked if I wanted a plumber to come up and fix it, but having only an hour to shower, dress and get to my meeting I could not afford to have a plumber come out and check out the situation, It was clearly not an easy fix so I asked to move nearby if possible.

"By no means the best! " Read full review on TripAdvisor 5/11/2012 Vote

3. The lobby was emaculate and the host at the front desk was so very pleasent and helpful.

"Trump International Hotel & Tower beats all other 5 star hotels in Chicago " Read full review on TripAdvisor 2/7/2012 Vote

4. The staff was very attentive - from the front desk to the evening turn-down service.

"Simply Amazing! " Read full review on TripAdvisor 1/18/2012 Vote

5. Another small detail that caught my eye was the elegant charcoal gray, Chinese collar uniform that females wore at the front desk.

"One word: superb " Read full review on TripAdvisor 6/13/2011 Vote

6. Front desk Asian lady had such a thick accent and spoke so softly that it was very hard to hear/understand what she was saying.

"One word: superb " Read full review on TripAdvisor 6/13/2011 Vote

7. The front desk staff were courteous and prompt.

"Go to the Spa- you must experience this! " Read full review on TripAdvisor 6/12/2011 Vote

8. From beginning to finish you all have excelled at all that you do, from the most charming and efficient doormen, to the front desk, to my great room, to the staff at the restaurant and lounge.

"Fabulous customer service " Read full review on TripAdvisor 3/1/2011 Vote

9. We told the front desk that we would be checking out late due to a 90 min massage and we had to go to the front desk to get the card reactivated (not a big deal), but we were annoyed that they were so quick to 'get rid of us' it seemed.

"Overall a nice stay but have had better " Read full review on TripAdvisor 2/13/2011 Vote

10. My entire stay was exceptional from the bellman greeting with a smile to the front desk offering me a warm hand towel while they were checking me in.

"Trump is the King " Read full review on TripAdvisor 2/17/2010 Vote