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Rank
102nd
Out of 676

W New York - The Court

Average Price: $347  
 
Hotel Class:
130 East 39th Street
New York City, 10016 View map  
4-Star Hotel Rank: 39 of 106
Average review rating: 3.8
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (37) , MyTravelGuide (48) , Travelocity (5) , TripAdvisor (411) , YahooTravel (5)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 12 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   desk (3)   hotel (3)   management (12)   phone (2)    
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1. Her manager (I believe his name is Chris) is also a wonderful host and they are both extraordinarily accommodating and willing to go the extra mile.
"Our home in NYC " Read full review on TripAdvisor   3/25/2012 Vote      
2. Called the front desk manager about this and her response was "Welcome to New York" Will never stay at this hotel again.
Read full review   7/12/2010 Vote      
3. The same rate was offered to us by the hotel manager when we had to extend our stay by one night due to our flight being cancelled.
"Great location, scarce room conditions. Not a four star! " Read full review on TripAdvisor   12/30/2010 Vote      
4. I asked two employees to speak with a manager and no one ever came or called.
"This hotel sucked!!!! THE WORST EVER- DONT STAY EVEN IF ITS FREE " Read full review on TripAdvisor   5/18/2010 Vote      
5. Upon delivery the manager told us we had to take it outside, and we could not eat the food in the hotel that his front desk staff had ordered for us.
"W New York the Court- not worth the money and bad customer service. " Read full review on TripAdvisor   7/29/2009 Vote      
6. I sent Sofia, the General Manager, a note prior to my stay requesting a specific room, and she was very quick to write me back with a confirmation of my request -- she also followed up with me personally after my stay, which I can't say that I've experienced at many other places.
"Great service and location " Read full review on TripAdvisor   6/30/2009 Vote      
7. I had phoned the front desk on the morning after arrival and explained my frustration to someone who didn`t seem to care a whole lot and said she would have a manager call me on my cell phone.
"Whatever " Read full review on TripAdvisor   9/20/2008 Vote      
8. When I checked out, I had all these minibar charges and I called to speak to a manager.
"Nice Staff doesn`t make up for Cheap Rooms " Read full review on TripAdvisor   12/21/2007 Vote      
9. Her manager was another story.
"Nice Staff doesn`t make up for Cheap Rooms " Read full review on TripAdvisor   12/21/2007 Vote      
10. Upon checkout, we spoke to Aline Urkumyan (the manager at the time) about these problems which she characterized as 'small issues.
"Has sadly gone downhill. I strongly recommend staying elsewhere. " Read full review on TripAdvisor   11/30/2009 Vote      
   
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