The Benjamin, New York City, Service

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OpinionWell
Rank

38th

Out of 676

The Benjamin	Average Price: $453 Check Rates

Hotel Class:

125 East 50th Street

New York City, 10022 View map

4-Star Hotel Rank: 18 of 106
Average review rating: 4.44

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (41) , Travelocity (16) , TripAdvisor (801) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (34) balcony (46) bar (91) bath (15) bathroom (167) bed (243) bill (21) breakfast (123) charge (25) check in (86) check out (29) closet (33) complimentary (27) concierge (143) cost (23) deal (47) decor (19) dinner (54) downtown (16) fitness center (14) food (75) front desk (136) gym (24) hotel (1147) housekeeping (51) lobby (99) location (375) manager (64) massage (19) money (40) parking (14) pillow (290) price (92) rate (71) recommend (105) restaurant (195) room (1167) room service (75) service (287) sheets (25) shower (44) spa (47) staff (476) street (119) suite (275) towel (25) value (39) view (75) walk (103) wireless (31)

Service

Appears in 285 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
comfortable (13) concierge (26) customer (22) desk (12) excellent (35) friendly (28) good (21) great (42) helpful (16) hotel (75) location (24) nice (12) night (17)

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1. It is perfectly located (50th and lex) has excellent beds(even the sofa bed was comfy)/sheets/pillows and the service is always outstanding.

"One more great stay " Read full review on TripAdvisor 5/18/2012 Vote

2. Great location, great service, clean elegant rooms.

"What a gem! " Read full review on TripAdvisor 5/9/2012 Vote

3. Everyone from Bell Services to the House Keepers were friendly and genuinely concerned that we had a great time.

"Outstanding! " Read full review on TripAdvisor 4/30/2012 Vote

4. Many reasons including the extremely professional service provided by the hotel staff.

"Third time at the Benjamin...a continuing tradition. " Read full review on TripAdvisor 4/22/2012 Vote

5. Ania Orlanska and her concierge staff are exceptional, even better than service I have had at the Dorchester in London.

"Third time at the Benjamin...a continuing tradition. " Read full review on TripAdvisor 4/22/2012 Vote

6. We received a lovely turn down service on the first night - complete with a nice box of chocolates.

"Stay a little disappointing " Read full review on TripAdvisor 4/9/2012 Vote

7. One good thing - this lack of service did save me tip money!2.

"Stay a little disappointing " Read full review on TripAdvisor 4/9/2012 Vote

8. All in all I felt like a pampered guest in an exclusive establishment that has the highest level of customer service I have seen yet.

"Wanted: Great mid-town hotel for picky business traveller. Found:@the Benjamin " Read full review on TripAdvisor 3/29/2012 Vote

9. My wife and I stayed at the Benjamin Hotel this past weekend and the level of service we received was excellent.

"Best Hotel in NYC " Read full review on TripAdvisor 3/28/2012 Vote

10. ) What makes this hotel really special is the amazing service we received from our wonderful concierges.

"Best Hotel in NYC " Read full review on TripAdvisor 3/28/2012 Vote