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OpinionWell
Rank
9th
Out of 296

Hilton Garden Inn Nashville/Vanderbilt

Average Price: $164  
 
Hotel Class:
1715 Broadway Avenue
Nashville, 00000 View map  
0-Star Hotel Rank: 3 of 157
Average review rating: 4
OpinionWell Value Index: 1
Traveler reviews analyzed: TripAdvisor (128)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (2)   management (11)   problem (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The staff at the front desk were accommodating and friendly and everywhere in the hotel I went, the maids, waiters, valet service men, and the managers were very friendly and helpful.
"Awesome friendly staff and location location !! " Read full review on TripAdvisor   1/3/2012 Vote      
2. The manager Juan is the best.
"Wow " Read full review on TripAdvisor   9/6/2011 Vote      
3. Night manager was nice and responsive however when we inquired why last room was on different floor.
"Customer Service is NOT their forte. " Read full review on TripAdvisor   5/31/2010 Vote      
4. We turned the room upside down several times with no luck, I then went down and spoke with the manager who went above and beyond the call.
"HILTON GARDEN INN VANDERBILT IS THE BOMB " Read full review on TripAdvisor   10/27/2011 Vote      
5. I iimediately told the manager to give him a $100 bill from our money.
"HILTON GARDEN INN VANDERBILT IS THE BOMB " Read full review on TripAdvisor   10/27/2011 Vote      
6. The next day the duty manager said that King rooms could not be guaranteed but he agreed to transfer us to a King room for the rest of our stay.
"Did Not Get The Room Type We Booked! Good Hotel! " Read full review on TripAdvisor   7/29/2011 Vote      
7. I called the General Manager to inform him of what an honest efficient staff he had.
"Outstanding Staff " Read full review on TripAdvisor   4/8/2011 Vote      
8. The catering manager was always available, and worked with the family committee before we arrived.
"A Fantastic Family Reunion " Read full review on TripAdvisor   7/28/2010 Vote      
9. Upon the second attempt, a chaperone in another room stepped into the hallway and politely told the manager who was attempting to access the room about the continued problem.
"We were made to feel less important than other guests. " Read full review on TripAdvisor   8/12/2009 Vote      
10. The manager asked the chaperone a question about the problem, and then as the chaperone attempted to answer the question, the manager held up her hand in the chaperone's face and said, "Not right now, I'm with a client.
"We were made to feel less important than other guests. " Read full review on TripAdvisor   8/12/2009 Vote      
   
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