Ka'anapali Beach Hotel, Lahaina, Manager

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Rank

9th

Out of 91

Ka'anapali Beach Hotel	Average Price: $192 Check Rates

Hotel Class:

2525 Kaanapali ParkWay

Lahaina, 00000 View map

3-Star Hotel Rank: 3 of 20
Average review rating: 4.19

OpinionWell Value Index: 8

Traveler reviews analyzed: MyTravelGuide (4) , TripAdvisor (1489) , YahooTravel (100)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (57) balcony (133) bar (297) bath (23) bathroom (88) beach (1585) bed (154) breakfast (504) brunch (36) cabana (43) charge (71) check in (70) check out (34) complimentary (41) cost (97) deal (65) decor (34) dinner (152) fee (38) food (403) front desk (91) hotel (2871) housekeeping (49) lobby (121) location (591) lunch (52) maid (22) manager (37) money (101) ocean (471) parking (147) patio (29) pillow (43) pool (529) price (245) rate (74) recommend (219) restaurant (463) room (1811) room service (23) service (303) shower (97) staff (995) suite (24) towel (77) tub (25) valet (35) value (145) view (496) walk (353)

Manager

Appears in 37 comments.

80% wrote positive comments about manager

The following words were used in comments with Manager:
complain (3) complaints (2) drink (2) good (3) guest (3) hotel (9) management (37) nice (5) night (3) welcoming (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were surprised when on the second day: a nice fruit plated was delivered to our room with a nice card from the Hotel Manager welcoming us back.

"Best Beach: Totally Hawaiian Hotel " Read full review on TripAdvisor 2/24/2012 Vote

2. We did talk with the food manager and he offered his apologies and gave us his card for a free drink.

"Tiki Bar " Read full review on TripAdvisor 10/9/2011 Vote

3. A bottle of Champaign waited us in the fridge as complements from the hotel Manager with a nice card.

"Great Hotel at the perfect location! " Read full review on TripAdvisor 8/4/2011 Vote

4. The manager, Mike White, and his assistant, Susan Reinhardt, are effective, accessible, and friendly.

"Whales, Turtles, and KBH! " Read full review on TripAdvisor 3/20/2010 Vote

5. You really have to go at the Leilani's beachfront terrace where the manager Jeff is really gonna take good of you and the food is great.

"Great Hawaian experience. " Read full review on TripAdvisor 2/25/2009 Vote

6. The 1st response from the manager was that she would not issue any refund as the economy was tight and they basically needed the money.

"Do NOT Stay Here ! " Read full review on TripAdvisor 2/17/2009 Vote

7. Excellant customer service, kudos to the managers who lead the KBH ohana.

"Brilliant Gem in Kaanapali Resort Area " Read full review on TripAdvisor 10/30/2008 Vote

8. All of the staff is very friendly and helpful including their general manager Mike White whom we had the pleasure of meeting(he even took a photo with us!) We had 16 people in our party ranging from 10 years old to 91 years old and they all fell in love with KBH too.

"Kaanapali Beach Hotel No Ka Oi!(is the best!)! " Read full review on TripAdvisor 8/20/2008 Vote

9. We had the printout (with the name of the hotel and the website printed on the sheet!) and we got a really good price - apparently too good according to the manager that told us that we couldn't have possibly booked with them because the price was too low - since coming home i checked the website, there is another deal only 10$ more than we paid online right now - first they told us to go back into town to their sister hotel (the plantation) and check in there, then they made us wait a really long time (probably hoping that we'd go away) and then they begrudingly gave us a room all the while pretending that they were doing us a favour (I sent them a complaint but apparently they are ignoring me).

"Hotel was acceptable, but I'd stay next door at the sheraton next time " Read full review on TripAdvisor 5/23/2008 Vote

10. We were celebrating our 20th anniversary,and the manager sent us several nice gifts during our stay.

"Outstanding value " Read full review on TripAdvisor 10/27/2007 Vote