Castle Kona Bali Kai, Kailua-Kona, Front Desk

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Rank

10th

Out of 25

Castle Kona Bali Kai	Average Price: $185 Check Rates

Hotel Class:

76-6246 Alii Dr

Kailua-Kona, View map

0-Star Hotel Rank: 2 of 13
Average review rating: 3.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (19) , TripAdvisor (140) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (7) balcony (32) bar (4) bath (19) bathroom (22) beach (77) bed (38) breakfast (8) charge (5) check in (9) check out (4) closet (6) cost (5) deal (6) decor (7) dinner (6) downtown (5) food (4) front desk (26) highway (5) hot tub (8) hotel (72) housekeeping (10) laundry (13) lobby (17) location (75) lunch (4) money (8) ocean (129) parking (12) patio (9) pool (55) price (21) rate (4) recommend (19) restaurant (14) room (190) room service (4) service (23) sheets (6) shower (11) staff (38) street (40) suite (12) towel (21) value (19) view (106) walk (13) walk in (3) wireless (6)

Front desk

Appears in 26 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (5) location (2) need (2) secure (2) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were very helpful and considerate.

"Oceanside Condo in Hawaii Paradise " Read full review on TripAdvisor 3/3/2012 Vote

2. The front desk was never rude exactly, just not helpful.

"Be very careful..... " Read full review on TripAdvisor 2/26/2012 Vote

3. The individuals at the front desk were helpful, the women who touched up our condo, mid stay, were warm and friendly, and the view was spectacular.

"Loved our stay! " Read full review on TripAdvisor 2/5/2012 Vote

4. The room was cleaned daily, and the support staff at the front desk were very helpful.

"Surprisingly Nice... " Read full review on TripAdvisor 8/24/2011 Vote

5. Everyone at Kona Bali Kai was wonderful especially Antonio, the front desk clerk.

"Fabulous location, incredible staff! " Read full review on TripAdvisor 6/27/2011 Vote

6. I will not rent a unit through the front desk management company for this reason - when dealing with them to obtain the required parking pass, not one smile or aloha was offered.

"Beautiful ocean front condo, clean and well appointed. " Read full review on TripAdvisor 4/16/2011 Vote

7. We found the people at the front desk pleasant and helpful.

"Good value! " Read full review on TripAdvisor 3/2/2008 Vote

8. I informed the front desk.

"Condo Experience " Read full review on TripAdvisor 5/12/2012 Vote

9. A lot of the everyday kitchen items were missing IE: spatula, steak knives, frying pan, etc. The folks at the front desk were the only redeeming value at the resort.

"firstime visitor " Read full review on TripAdvisor 2/6/2012 Vote

10. And when I discussed the maid's lying to not do her job with the front desk, she shrugged.

"Great view, average condo, TERRIBLE MANAGEMENT " Read full review on TripAdvisor 12/25/2011 Vote