Drury Inn and Suites Riverwalk, San Antonio, Service

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OpinionWell
Rank

14th

Out of 504

Drury Inn and Suites Riverwalk	Average Price: $182 Check Rates

Hotel Class:

201 North Street Mary's

San Antonio, 78205 View map

5-Star Hotel Rank: 2 of 20
Average review rating: 4.33

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (1) , Travelocity (35) , TripAdvisor (354) , YahooTravel (2)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) balcony (52) bar (24) bath (6) bathroom (46) bed (59) breakfast (319) charge (21) check in (43) check out (13) complimentary (29) cost (17) deal (16) decor (10) dinner (41) downtown (40) fee (7) food (78) front desk (64) hot tub (19) hotel (714) housekeeping (9) lobby (89) location (237) lunch (6) manager (14) money (16) parking (158) patio (8) pillow (22) pool (129) price (63) rate (27) recommend (65) restaurant (80) room (594) service (68) shower (16) staff (230) street (57) suite (168) to park (18) towel (16) tub (8) valet (14) valet parking (11) value (33) view (92) walk (158) wireless (15)

Service

Appears in 68 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (6) excellent (15) exceptional (4) free (7) friendly (8) good (5) great (18) hot (4) hotel (17) liked (7) location (8) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The customer service was excellent.

"Best Customer Service!!!!!!!! " Read full review on TripAdvisor 5/19/2012 Vote

2. Great location, great service, reasonable price (although I'm not sure why there was such a discrepancy in pricing over the 4 days we were there but I was still pleased), nice rooms, super parking BUT the best part of the Drury hotel experience was the staff.

"Perfect in every way! " Read full review on TripAdvisor 5/16/2012 Vote

3. The service was exceptional from valet to breakfast/evening reception.

"great hotle for Riverwalk weekend " Read full review on TripAdvisor 4/15/2012 Vote

4. absolutely wonderful vacation and the service at Drury Inn made even so much more so.

"Incredible service and wonderful room " Read full review on TripAdvisor 4/8/2012 Vote

5. Incredible customer service and seems like a wonderful place to work.

"Highly Recommended " Read full review on TripAdvisor 2/28/2012 Vote

6. We have a large family and the breakfast and happy hour is a great service and a budget saver.

"Excellent service and location for downtown San Antonio River walk area. " Read full review on TripAdvisor 12/25/2011 Vote

7. generally do not like limited service hotels but this was awesome.

"Nice! " Read full review on TripAdvisor 12/23/2011 Vote

8. Room was clean and service was good.

"Riverwalk Construction " Read full review on TripAdvisor 11/13/2011 Vote

9. My teen daugther and I stayed here for a 3 day weekend and we were very impressed with the service at this hotel.

"Excellent Staff and Location - Stay Here! " Read full review on TripAdvisor 10/31/2011 Vote

10. I have seen excellent service like this before - but only in the Top Tier hotels like Four Seasons or the JW Marriott.

"Excellent Staff and Location - Stay Here! " Read full review on TripAdvisor 10/31/2011 Vote