Drury Inn and Suites Riverwalk, San Antonio, Front Desk

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OpinionWell
Rank

14th

Out of 504

Drury Inn and Suites Riverwalk	Average Price: $182 Check Rates

Hotel Class:

201 North Street Mary's

San Antonio, 78205 View map

5-Star Hotel Rank: 2 of 20
Average review rating: 4.33

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (1) , Travelocity (35) , TripAdvisor (354) , YahooTravel (2)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) balcony (52) bar (24) bath (6) bathroom (46) bed (59) breakfast (319) charge (21) check in (43) check out (13) complimentary (29) cost (17) deal (16) decor (10) dinner (41) downtown (40) fee (7) food (78) front desk (64) hot tub (19) hotel (714) housekeeping (9) lobby (89) location (237) lunch (6) manager (14) money (16) parking (158) patio (8) pillow (22) pool (129) price (63) rate (27) recommend (65) restaurant (80) room (594) service (68) shower (16) staff (230) street (57) suite (168) to park (18) towel (16) tub (8) valet (14) valet parking (11) value (33) view (92) walk (158) wireless (15)

Front desk

Appears in 64 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (14) great (4) helpful (15) hotel (10) liked (4) lobby (4) management (6) need (3) nice (8) night (2) offers (2) personable (4) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The lady at the front desk was super nice and helpful and really made us feel welcome.

"Great location and service! " Read full review on TripAdvisor 4/17/2012 Vote

2. No charge for it, and we hadn't asked for anything like that, the front desk person who took our reservation had noted my husband's mention in passing that it was our anniversary.

"Excellent Service! Beautiful room. " Read full review on TripAdvisor 4/16/2012 Vote

3. This includes the staff serving breakfast, happy hour servers, front desk, cleaning staff, everyone.

"Drury -good deal in good location " Read full review on TripAdvisor 12/5/2011 Vote

4. The folks at the front desk were super nice and informative, and I would give this hotel a 5 star rating for our visit, but we didn't get our 4am wake up call.

"Nice place to stay on the Riverwalk. " Read full review on TripAdvisor 11/1/2011 Vote

5. The manager of the front desk employees was delightful & very helpful.

"Perfect riverwalk hotel " Read full review on TripAdvisor 10/28/2011 Vote

6. We have never experienced customer service like that delivered by Lisa at the front desk - she was absolutley amazing.

"Fantastic - Wouldn't stay anywhere else " Read full review on TripAdvisor 3/14/2011 Vote

7. The front desk attendants were very nice and helpful.

"Yikes!! " Read full review on TripAdvisor 9/25/2010 Vote

8. Justin and front desk staffers went above and beyond to take care of guests.

"The customer service was the best I have ever experienced. " Read full review on TripAdvisor 8/10/2010 Vote

9. I checked in and the nice gal at the front desk offered me a suite upgrade, make that 'sweet' deal, if I would accept a smokers room.

"It's all about the room, book 734 and you won't be disappointed! " Read full review on TripAdvisor 6/27/2010 Vote

10. The front desk was friendly and helpful.

"Great stay! " Read full review on TripAdvisor 3/16/2010 Vote