9. The gal who checked us in was very nice, her name was Michelle I believe, and she helped us out tremendously-you see, even though we prepaid for our entire package, we still had to put up a credit card as part of procedure at the car rental and the hotel, not a big deal until I figured out how much they wanted to hold-$500.00-almost as much as my hotel/car cost me in the first place-well, after my card had already been swiped earlier at the car rental, there was not enough to cover-so Michelle worked some magic and only held the resort fee for us-much appreciation to her-glad I didnt have to dip into my spending money for the trip.