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Rank
1st
Out of 56

Makena Beach & Golf Resort

Average Price: $279  
 
Hotel Class:
5400 MAKENA ALANUI Makena
Maui, 96753 View map  
0-Star Hotel Rank: 1 of 57
Average review rating: 4.2
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (76) , Travelocity (34) , MyTravelGuide (300) , TripAdvisor (160)
SAFE TO BOOK ? (1/5 issues found)
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Check in
Appears in 15 comments. 
40% wrote positive comments about check in
The following words were used in comments with Check in:
awful (2)   bath (2)   desk (5)   fee (2)   helpful (2)   hotel (3)   liked (5)   nice (2)   please (3)   resort (2)    
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1. anyhow he basically threw me our keys and i said well can we please have our face towels then please as it states on the website you get at check in and hes like 2 towel cards please mam,at this point i nearly lost it and im like well why are all the other people who are checking in getting face towels without having to hand in a towel card, and hes like oh here you go!it takes alot for me to cry but when u have been soooo excited to go on vacation and stay somewhere supposedly nice its very upsetting to not be treated as a welcomed guest.
"WAS IN TEARS AT CHECK IN- AWFUL SERVICE!!!! " Read full review on TripAdvisor   7/14/2010 Vote      
2. Upon arrival at the hotel, we were each greeted with a shell lei and helped over to the front desk to check in.
"Rooms in need of some help, but overall a GREAT experience!!!! " Read full review on TripAdvisor   10/9/2009 Vote      
3. They let us check in early and offered us all they help they could give.
"Maui Prince " Read full review on Expedia   4/22/2009 Vote      
4. You are given 'towel' cards at check-in, which entitle you to 2 grubby towels to use at the beach.
"Priceline ripoff " Read full review on TripAdvisor   6/27/2010 Vote      
5. Some very nice touches, such as cool towel on check-in, shell lei, etc. Front desk forgot to tell bell desk to send our bags to the room, we had to call and ask.
"Best bang for the buck on island... " Read full review on TripAdvisor   6/24/2010 Vote      
6. At check in the night before the wedding, they upgraded us to a gorgeous oceanfront room.
"Gorgeous location in Makena! " Read full review on TripAdvisor   12/11/2009 Vote      
7. It turned out that the room simply didn't have a bath mat or any hangers, and this is why I wasn't allowed to check in when I initially arrived.
"Your happiness with this place will be linked with how much you paid to stay here " Read full review on TripAdvisor   9/7/2009 Vote      
8. When I returned at the posted check-in time, it still wasn't ready.
"Your happiness with this place will be linked with how much you paid to stay here " Read full review on TripAdvisor   9/7/2009 Vote      
9. The front desk staffer should have allowed me to check in and provided the bath mat and hangers later in the afternoon.
"Your happiness with this place will be linked with how much you paid to stay here " Read full review on TripAdvisor   9/7/2009 Vote      
10. When I prepay for a hotel room I think it is completely dishonest for the hotel to inform me at check in that there is a mandatory per day fee.
"Watch for mandatory ’Extra Fee’ " Read full review on Expedia   7/15/2009 Vote      
   
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