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Rank
15th
Out of 700

Renaissance Hollywood Hotel and Spa

Average Daily Rate: NA  
 
Hotel Class:
1755 Highland Avenue Hollywood
Los Angeles, 90028 View map  
0-Star Hotel Rank: 1 of 425
Average review rating: 4.67
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (1) , Travelocity (9) , TripAdvisor (431)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 13 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   charged (3)   desk (2)   shock (2)   staff (3)    
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1. Kudos to the manager at this property and all of the great folks who made our stay special.
"Beautiful room with an amazing view! " Read full review on TripAdvisor   1/3/2012 Vote      
2. The manager refused & was not apologetic for the check-in staff's oversite of the forms nor of staff not notifying us that our card would be charged add'l monies.
"POOR CUSTOMER SERVICE " Read full review on TripAdvisor   12/15/2010 Vote      
3. This time I called down and asked to speak to a manager.
"Terrible Customer Service " Read full review on TripAdvisor   1/11/2012 Vote      
4. However the manager (Alex) gave us an extension on our check out time.
"Great Location - Poor Start " Read full review on TripAdvisor   1/4/2012 Vote      
5. i wonder why she told me you did and everything is done!is this is the way how you treat your guests there?so i asked for Front Office Manager Mr.
"Nearly A Month Now , Still Didnt Get My Refund Back .. " Read full review on TripAdvisor   8/12/2011 Vote      
6. The last issue which really upset me the most was that a few days after we checked out and paid for our rooms in full, I got an email from the front office manager requesting me to pay for my room.
"Good even on my second stay but has few drawbacks " Read full review on TripAdvisor   7/29/2011 Vote      
7. I had a small issue with my Marriott Rewards account and received a follow-up call from Frederick, a manager, and he was unbelievably helpful and went well above my expectations of resolving the issue.
"Awesome Location!! " Read full review on TripAdvisor   6/8/2011 Vote      
8. I responded to the manager again asking him to discuss the issue further with the maid - zero response, zero apology.
"AVOID: staff steal and management do not care " Read full review on TripAdvisor   10/4/2010 Vote      
9. I contacted the manager on my return home to inform him of the theft, even asking if he could ask the maid if the item could 'turn up'.
"AVOID: staff steal and management do not care " Read full review on TripAdvisor   10/4/2010 Vote      
10. I reported it to the manager and they moved me to a VIP suite on the 20th floor and treated my clothes for me.
Read full review   4/26/2010 Vote      
   
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