The Ritz-Carlton, Kapalua, Kapalua, Service

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Rank

1st

Out of 6

The Ritz-Carlton, Kapalua	Average Daily Rate: NA Check Rates

Hotel Class:

1 Ritz Carlton Drive

Kapalua, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.88

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (36) balcony (47) bar (65) bath (13) bathroom (38) beach (469) bed (50) breakfast (127) cabana (40) charge (20) check in (39) check out (17) complimentary (13) concierge (68) cost (24) deal (20) dinner (80) fee (21) food (206) front desk (35) gym (21) hot tub (11) hotel (630) housekeeping (23) landscape (12) lobby (52) location (149) lunch (58) massage (23) money (41) ocean (172) parking (36) pool (444) price (69) rate (18) recommend (89) restaurant (229) room (492) room service (22) service (328) shower (28) shuttle (73) spa (73) staff (300) suite (96) towel (44) valet (25) value (12) view (231) walk (161)

Service

Appears in 328 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
attentive (13) beach (27) beauty (19) customer (18) drink (11) excellent (22) expectation (21) food (31) friendly (15) good (18) great (51) high (13) hotel (43) liked (12)

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1. The Cabana service is amazing and would recommend it to all, especially those who have fair skin like me and need some scape from the Maui sun.

"Second times the charm! " Read full review on TripAdvisor 5/20/2012 Vote

2. We dined at a different restaurat in Kapalua every night and took advantge of the wonderful free shuttle service so both of us could drink.

"Second times the charm! " Read full review on TripAdvisor 5/20/2012 Vote

3. We upgraded to the club level, where the service was great.

"A nice quiet resort " Read full review on TripAdvisor 5/18/2012 Vote

4. -Banyan Tree restaurant had great service (Robert) and lovely wines.

"Hotel lacked Hawaiian feel but Club Lounge was great! " Read full review on TripAdvisor 5/11/2012 Vote

5. (A) Absolute courteous service; (B) Best location and great views; (C) Cleanliness with lovely room decors.

"All the ABC's were there.. " Read full review on TripAdvisor 5/8/2012 Vote

6. Staff was prompt with service and with so many great choices for dining; you never really need to leave the property.

"All the ABC's were there.. " Read full review on TripAdvisor 5/8/2012 Vote

7. I recommend 100% this hotel: Terrific service in all services, all areas, all around the Hotel.

"Incredible place to stay in an awesome location " Read full review on TripAdvisor 5/6/2012 Vote

8. If you dream of palm trees swaying, beach front location, superb service, and food choices to rival Manhattan hot spots, the Ritz Carlton in Kapalua is the location for you.

"Paradise at the Ritz Carlton " Read full review on TripAdvisor 4/30/2012 Vote

9. Service is a large part of the reason people stay at the Ritz and this hotel did not disappoint us.

"If you're looking to be pampered and want to stay away from the crowds this is your place " Read full review on TripAdvisor 4/26/2012 Vote

10. Very wonderful service.

"Delightful Maui Hotel " Read full review on TripAdvisor 4/22/2012 Vote