The Ritz-Carlton, Kapalua, Kapalua, Room Service

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Rank

1st

Out of 6

The Ritz-Carlton, Kapalua	Average Daily Rate: NA Check Rates

Hotel Class:

1 Ritz Carlton Drive

Kapalua, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.88

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (36) balcony (47) bar (65) bath (13) bathroom (38) beach (469) bed (50) breakfast (127) cabana (40) charge (20) check in (39) check out (17) complimentary (13) concierge (68) cost (24) deal (20) dinner (80) fee (21) food (206) front desk (35) gym (21) hot tub (11) hotel (630) housekeeping (23) landscape (12) lobby (52) location (149) lunch (58) massage (23) money (41) ocean (172) parking (36) pool (444) price (69) rate (18) recommend (89) restaurant (229) room (492) room service (22) service (328) shower (28) shuttle (73) spa (73) staff (300) suite (96) towel (44) valet (25) value (12) view (231) walk (161)

Room service

Appears in 22 comments.

66% wrote positive comments about room service

The following words were used in comments with Room service:
amazed (2) beach (2) best (2) bill (2) breakfast (3) cab (2) charged (4) expense (5) food (3) good (4) great (3) hotel (2) meal (2) prompt (2)

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1. We ate at the Sushi restaurant which was OK, nothing special, and one of the few places there to seriously lack in the service dept, The Banyan Tree which again was just kind of OK with an overwhelming price tag but service was great, The Terrace Restaurant which was standard fare, and room service which was good to good +.

"incredible staff for the most part and away from it all " Read full review on TripAdvisor 4/6/2012 Vote

2. Check in was most welcoming, room service amazing, arrived on time, presentation perfect, food hot.

"Amazing " Read full review on TripAdvisor 2/26/2012 Vote

3. Just in case it has not been mentioned by others (I have not read the reviews lately): this is the best room service I ever had.

"Perfect, unless you need some shade " Read full review on TripAdvisor 1/26/2012 Vote

4. Room service was very prompt and well done.

"Kid Freindly but still romantic enough with a gorgeous setting " Read full review on TripAdvisor 1/10/2012 Vote

5. Our room was gorgeous on the 8th floor (2nd to top ) looking over the pools and the beach we loved the balcony and the room was beautifully appointed and Room service and house keeping offered amazing customer service.

"Beautiful at the Ritz !!!! " Read full review on TripAdvisor 9/14/2011 Vote

6. The suite was better than expected and capped off when room service brought up a complimentary bottle of champagne and a tray of chocolate covered strawberries as my wife and I were celebrating out 20th wedding anniversary.

"Not what you would expect! " Read full review on TripAdvisor 9/13/2011 Vote

7. You want excellent room service.

"Jot down for your bucket list. It's that good! " Read full review on TripAdvisor 3/7/2011 Vote

8. We also used a concierge and room services and both were helpful and prompt.

"Splendid Beauty! " Read full review on TripAdvisor 1/2/2011 Vote

9. The Hotel Room service was fast and good.

"Great Property " Read full review on Expedia 4/8/2009 Vote

10. PROSSpa gave me chocolate covered strawberries during my services since it was my birthdayFree self parkingNightly turndown serviceWelcome drink when you check inCONSMy check out bill had 4 charges that were not mine (Room service, valet parking etc) Front Desk staff were rude--did not apologize for the wrong charges on my bill-in fact they were irritated by me.

"What A Shame " Read full review on TripAdvisor 5/7/2012 Vote