The Ritz-Carlton, Kapalua, Kapalua, Front Desk

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Rank

1st

Out of 6

The Ritz-Carlton, Kapalua	Average Daily Rate: NA Check Rates

Hotel Class:

1 Ritz Carlton Drive

Kapalua, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.88

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (36) balcony (47) bar (65) bath (13) bathroom (38) beach (469) bed (50) breakfast (127) cabana (40) charge (20) check in (39) check out (17) complimentary (13) concierge (68) cost (24) deal (20) dinner (80) fee (21) food (206) front desk (35) gym (21) hot tub (11) hotel (630) housekeeping (23) landscape (12) lobby (52) location (149) lunch (58) massage (23) money (41) ocean (172) parking (36) pool (444) price (69) rate (18) recommend (89) restaurant (229) room (492) room service (22) service (328) shower (28) shuttle (73) spa (73) staff (300) suite (96) towel (44) valet (25) value (12) view (231) walk (161)

Front desk

Appears in 35 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (3) housekeeping (3) liked (2) management (3) rude (3) service (5) staff (9) train (2) upgraded (2) valet (4) welcoming (2) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I would have put excellent except i didnt' feel like the front desk really made things personalized or special for us (after seeing other people's reviews especially we told them it was our honeymoon too).

"Great experience " Read full review on TripAdvisor 2/1/2012 Vote

2. The front desk staff was very welcoming and an employee even walked us to our beautiful ocean-view room.

"Beautiful property and exceptional service " Read full review on TripAdvisor 1/20/2012 Vote

3. Book whale watching from the front desk, its affordable and we saw whales up close!2.

"Awesome Maui " Read full review on TripAdvisor 9/16/2011 Vote

4. This began with the wonderful front desk staff at check-in.

"5 stars for resort overall, 2 stars for poolside Cabana service " Read full review on TripAdvisor 9/11/2011 Vote

5. We were welcomed by Grace at the front desk and were treated like special guests.

"Vacation paradise for our 25th! " Read full review on TripAdvisor 8/29/2011 Vote

6. The front desk is efficient.

"Awesome Hoel with few glitches " Read full review on TripAdvisor 6/13/2011 Vote

7. In closing, the Ritz Carlton Maui is a first class resort where everyone from the valets to the front desk know your name and care about giving each guest a first class experience.

"First Class Resort " Read full review on TripAdvisor 5/14/2011 Vote

8. Grace at the front desk was pleasant and helpful throughout my stay.

"Treated Like a King! " Read full review on TripAdvisor 2/1/2011 Vote

9. We called the front desk and they had someone come up right away to put a slide lock on the top of the door - perfect.

"Love the Ritz! " Read full review on TripAdvisor 12/1/2010 Vote

10. From the very friendly pool staff (Dustin & Jake) to the front desk team, everyone is warm and inviting.

"Truly remarkable " Read full review on TripAdvisor 4/7/2012 Vote