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Rank
10th
Out of 62

74 State, an Ascend Collection Hotel

Average Price: $217  
 
Hotel Class:
74 State Street
Albany, 12207 View map  
4-Star Hotel Rank: 1 of 3
Average review rating: 4.24
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (17) , TripAdvisor (53)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 17 comments. 
80% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (3)   guest (4)   helpful (3)   hotel (3)   menu (2)    
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1. Again, the front desk clerk was very nice and sent the bellhop(?) up with a few different keys to different rooms.
"Very good, for Albany (and let's remember that last part) " Read full review on TripAdvisor   11/6/2011 Vote      
2. Still, the front desk clerk was very friendly and also suggested that I grab a burger at the restaurant upstairs (which I did, and which I very much enjoyed).
"Very good, for Albany (and let's remember that last part) " Read full review on TripAdvisor   11/6/2011 Vote      
3. Front desk is friendly and tries hard.
"They try hard! " Read full review on TripAdvisor   10/16/2011 Vote      
4. Special shout out to Michelle on the night shift at the front desk, who was superlatively helpful and cheerful when she helped make the reservation, and once again during our stay, when she brought toothpaste up to our room at 11:30 pm.
"Excellent accomodations and helpful, friendly staff " Read full review on TripAdvisor   7/3/2011 Vote      
5. Service at the front desk, restaurant and lounge is friendly and efficient but expect the weekends to have minimal staffing (probably because government doesn't work on weekends).
"nice practical hotel " Read full review on Expedia   8/5/2008 Vote      
6. Proceed to front desk.
"Unfriendly,unhelpful staff dangerous shower " Read full review on TripAdvisor   4/30/2012 Vote      
7. The bathroom was absurdly large - it was missing soap and toilet paper but a quick stop at the front desk solved that.
"Great Staff. Great Location. " Read full review on TripAdvisor   9/17/2011 Vote      
8. After five minutes of searching to prove I did use valet she says 'oh, you are right you didn't valet' and follows it up with 'bye bye now' Summary for the hotel - seriously clean your hotel and tell your front desk chick to get off her mac book and in touch with quality customer service.
"Stains, Dirt, Porn and Attitude, Oh My " Read full review on TripAdvisor   9/12/2011 Vote      
9. My only negative comment would be that the young man at the front desk in the morning had no concept of geography and could not provide us with directions when we called.
"Tasteful, Quiet Retreat Near Arts District " Read full review on TripAdvisor   6/24/2010 Vote      
10. Rather than get another person to help this guest or to ask this guest to wait a few minutes while she completed my check in, the front desk person left me, and assisted that guest - which took about 10 minutes.
"Nice room, but the rest needs major improvement - not worth the money " Read full review on TripAdvisor   8/1/2009 Vote      
   
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