Sheraton Gateway Hotel Atlanta Airport, Atlanta, Service

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Rank

47th

Out of 426

Sheraton Gateway Hotel Atlanta Airport	Average Price: $133 Check Rates

Hotel Class:

1900 Sullivan Road

Atlanta, 30337 View map

4-Star Hotel Rank: 18 of 28
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (45) , Travelocity (10) , TripAdvisor (147) , YahooTravel (3)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (14) bar (26) bathroom (31) bed (36) breakfast (49) charge (14) check in (37) check out (7) complimentary (12) concierge (4) cost (9) deal (9) deck (3) dinner (8) downtown (13) fee (9) food (39) front desk (63) gym (3) hot tub (3) hotel (293) housekeeping (12) lobby (39) location (34) lunch (5) manager (8) money (14) parking (51) pillow (12) pool (25) price (21) rate (19) recommend (25) refund (4) restaurant (40) room (281) room service (14) service (68) sheets (5) shower (11) shuttle (59) staff (94) street (11) to park (9) towel (9) valet (4) value (18) view (12) walk (4) wireless (17)

Service

Appears in 68 comments.

86% wrote positive comments about service

The following words were used in comments with Service:
clean (5) customer (7) desk (9) excellent (6) free (5) friendly (6) good (9) great (10) hotel (17) internet (3) liked (5) nice (5) rating (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was great and it was just what we needed for some rest in between flights.

"Restful " Read full review on TripAdvisor 5/7/2012 Vote

2. Overall the service was very good and staff was friendly and made me feel welcome.

"Just Ok " Read full review on TripAdvisor 4/27/2012 Vote

3. The services are great and is definitely worth staying.

"Nice Hotels " Read full review on TripAdvisor 4/3/2012 Vote

4. The free shuttle service to / from the airport was quick and very efficient.

"Decent " Read full review on TripAdvisor 3/29/2012 Vote

5. In addition,I was very impressed with the professionalism and patience of the customer service rep who answered my many questions and took my reservation in the wee hours of the morning.

"Sheraton Gateway... An Ideal Place to Stay in Atlanta " Read full review on TripAdvisor 2/25/2012 Vote

6. Friendly service, clean room but whatever your rate is, add at least $17 if you have a car.

"Low Value Proposition at the Airport " Read full review on TripAdvisor 2/7/2012 Vote

7. The hotel was average, service was adequate, food/dining options were sub par.

"Not The Best Choice " Read full review on TripAdvisor 1/25/2012 Vote

8. I am thankful for the personal service and attention that has been provided by the many wonderful Sheraton employees.

"Sheraton Gateway - Atlanta " Read full review on TripAdvisor 10/31/2011 Vote

9. What made our stay special at the Sheraton Gateway Hotel Atlanta Airport was the excellent service.

"Excellent service at Sheraton Gateway Atlanta " Read full review on TripAdvisor 10/24/2011 Vote

10. Great Service, I always receive the best service at this hotel, specially from the Front Desk agent Silvia Navarro.

"Great Service! " Read full review on TripAdvisor 10/9/2011 Vote