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Rank
47th
Out of 426

Sheraton Gateway Hotel Atlanta Airport

Average Price: $133  
 
Hotel Class:
1900 Sullivan Road
Atlanta, 30337 View map  
4-Star Hotel Rank: 18 of 28
Average review rating: 3.85
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (45) , Travelocity (10) , TripAdvisor (147) , YahooTravel (3)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 8 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   management (9)   most (3)    
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1. This was our first trip to Atlanta and we are certainly returning, as it was made most memorable by the concierge Seibo; was most pleasant after a long trip from LA and an early arrival was most welcoming by your front desk manager Mr Agassi.
"I'm returning " Read full review on TripAdvisor   8/12/2011 Vote      
2. The staff, from the front desk to the general manager are delightful and accommodating and provide superior customer service - they really get the point that if it weren't for their guests, they'd have no reason to stay in business.
"Over-the-top amenities and service " Read full review on TripAdvisor   5/14/2009 Vote      
3. I usually call back to try to speak with a supervisor or manager and still, its a process to get to speak to someone.
"Calling the hotel is a PITA!!!!! " Read full review on TripAdvisor   5/20/2012 Vote      
4. This time the accounts manager told us the manager did not know what she was doing and that we had to call Bookit.
"Worst experience in years " Read full review on TripAdvisor   4/28/2012 Vote      
5. I called the manager and he said that he had checked with the front desk and even though they had told me it was OK, 'For future reference, even if they tell you it's OK, it's not!' Wow, how unprofessional.
"OK Beds... " Read full review on TripAdvisor   5/4/2009 Vote      
6. She went down to the restaurant to check with the manager, and showed up again after I had finished my meal to tell me that I could not use the coupon since it was room service.
"OK Beds... " Read full review on TripAdvisor   5/4/2009 Vote      
7. When we returned and advised the desk of the problem the manager apologized and stated that the clerk who checked us in was new and did not know what he was doing.
"Worst experience in years " Read full review on TripAdvisor   4/28/2012 Vote      
8. Kerry Ringham, the General Manager, and his team, have worked really hard to put good people in key public places throughout the hotel.
"Home away from home! " Read full review on TripAdvisor   5/22/2011 Vote      
   
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