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Rank
63rd
Out of 426

DoubleTree Guest Suites Atlanta Galleria

Average Price: $116  
 
Hotel Class:
2780 Windy Ridge Parkway
Atlanta, 30339 View map  
3-Star Hotel Rank: 27 of 93
Average review rating: 3.6
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (22) , MyTravelGuide (125) , Travelocity (8) , TripAdvisor (52) , YahooTravel (12)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 8 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
bug (2)   charged (2)   comfortable (2)   complain (2)   deal (2)   inn (2)   management (10)   night (5)   refund (2)    
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1. *they gave away our pre-paid rooms & told us there was nothing they could do to help us*after an hour of complaining to the Hilton Customer Service line and attempting to find rooms at another hotel, we were sent to a Comfort Inn with the promise of a full refund & the first night complimentary*the directions the night manager at the Doubletree gave us were awful, and we ended up lost trying to find the Comfort Inn we were sent to*night manager called us back 20 minutes after we left and said he had cancellations and now had rooms for us at the Doubletree and would no longer be giving me a refund or discount regardless of the hassle we had been through at that point*we turned around, got checked in.
"Bad customer service & roaches! " Read full review on TripAdvisor   7/7/2010 Vote      
2. My wife spoke with the manager after we were on the road and had it insinuated that we brought this bug larvae ourselves, or that this was simply a linen bug and not a big deal.
"Rude staff & bug larvae in bed don't meet any quality hotel standards " Read full review on TripAdvisor   4/27/2011 Vote      
3. When asked to speak with a manager, he said he was the manager and he was in charge.
"Go Somewhere Else -- Horrible, Unfriendly Staff " Read full review on TripAdvisor   4/10/2011 Vote      
4. The late night manager that I had talked to about the room charges at 2AM had actually told me that we would need to pay for two nights internet.
"Cheap, spacious rooms lacking basic complmentary services and mixed staff satisfaction " Read full review on TripAdvisor   9/19/2010 Vote      
5. These were the steps taken by your front desk manager (Fred) to resolve me problem:*.
"Go Somewhere Else -- Horrible, Unfriendly Staff " Read full review on TripAdvisor   4/10/2011 Vote      
6. Instead of resting, we had to deal with this rude, uncaring front office manager for a good 30-45 minutes, and then try finding accomodation -- which was unsuccessful given the time of day and how reservations work.
"Go Somewhere Else -- Horrible, Unfriendly Staff " Read full review on TripAdvisor   4/10/2011 Vote      
7. I will come back to a complaint about one of the managers in a moment.
"Cheap, spacious rooms lacking basic complmentary services and mixed staff satisfaction " Read full review on TripAdvisor   9/19/2010 Vote      
8. *after complaining to the General Manager first thing the next morning, it took till after 2 PM to receive a response, leaving us only a few hours to try to go to the Atlanta attractions we had planned on seeing, most of which closed at 5 PM.
"Bad customer service & roaches! " Read full review on TripAdvisor   7/7/2010 Vote      
   
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