Cresthill Suites Albany, Albany, Service

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Rank

8th

Out of 62

Cresthill Suites Albany	Average Price: $122 Check Rates

Hotel Class:

1415 Washnigton Avenue

Albany, 12206 View map

2-Star Hotel Rank: 4 of 23
Average review rating: 3.88

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (6) , MyTravelGuide (1) , TripAdvisor (79) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (2) bar (2) bath (1) bathroom (15) bed (23) breakfast (48) charge (3) check in (4) check out (5) closet (2) complimentary (6) cost (4) deal (4) dinner (10) downtown (5) food (9) front desk (37) highway (8) hotel (105) housekeeping (6) interstate (1) laundry (6) lobby (3) location (19) lunch (2) maid (2) maid service (2) manager (8) money (8) neighborhood (1) pillow (4) pool (9) price (13) rate (6) recommend (14) restaurant (4) room (125) service (19) sheets (1) shower (5) shuttle (10) staff (46) street (4) suite (60) towel (7) tub (1) value (9) walk (3) walk-in (1) wireless (1)

Service

Appears in 19 comments.

61% wrote positive comments about service

The following words were used in comments with Service:
excellent (2) guest (3) hotel (2) most (3) offers (2) shuttle (3) staff (2) trip (2) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Received wonderful service.

"Well taken care of " Read full review on TripAdvisor 11/4/2011 Vote

2. Excellent service.

"Excellent Front Desk " Read full review on TripAdvisor 10/2/2011 Vote

3. His service is what really made the trip most enjoyable.

"GREAT STAY " Read full review on TripAdvisor 9/6/2011 Vote

4. The cleaning service uses a spray that is worse then the smell.

"You Get what you pay for!! " Read full review on TripAdvisor 7/28/2011 Vote

5. Amazing workers and service.

"Amazing! " Read full review on TripAdvisor 7/28/2011 Vote

6. This hotel had excellent service.

"Excellent Service, we will be back " Read full review on TripAdvisor 6/15/2011 Vote

7. Front desk service was kind and efficient.

"Clean, huge rooms -- excellent value " Read full review on TripAdvisor 3/22/2011 Vote

8. There are three shining exceptions to what was otherwise ghastly customer service: the two women who set up breakfast in the morning and Phil, the shuttle driver were all friendly and courteous.

"housekeeping and front desk service were terrible. Shuttle and breakfast crew were good. " Read full review on TripAdvisor 7/1/2010 Vote

9. From our first step through the door, comfortable lounge/breakfast area - with big screen TV, comfy couches, fireplace, coffee/tea available all day we were satisfied - even before meeting Dominick who checked us in, offered transportation/shuttle, ideas for dining & detailed all services offered by Cresthill Suites.

"Nothing bad to say! " Read full review on TripAdvisor 5/7/2012 Vote

10. Second, I like that they have a morning breakfast, full use of laundry services at no charge, a business center if you need it, and a social hour which my family and I took full advantage of.

"Great Value, Great Service, Great Price " Read full review on TripAdvisor 3/27/2012 Vote