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Rank
41st
Out of 279

The Henley Park Hotel

Average Price: $261  
 
Hotel Class:
926 Massachusetts Avenue NorthWest
Washington DC, 20001 View map  
3-Star Hotel Rank: 19 of 58
Average review rating: 3.84
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , TripAdvisor (183) , YahooTravel (7)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 10 comments. 
The following words were used in comments with Manager:
generous (3)   hotel (4)   informative (2)   management (11)   problem (2)   responsive (2)    
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1. The service was good and the food was 100%, only one problem the hotel had not given us the correct vouchers for each day and this caused a problem with the foreign resteraunt manager(guess the resteraunt is run seperate from the hotel) the manager would get into a bit of a strop over this each morning, this was the only thing that spoilt our stay.
"Great little hotel " Read full review on TripAdvisor   1/8/2008 Vote      
2. When I spoke to the manager the following morning, to get a refund for the night, he said that he could not waive the entire charge, only part of it.
"Some unpleasant surprises " Read full review on TripAdvisor   3/16/2012 Vote      
3. The general manager had no answer as to why.
"Some unpleasant surprises " Read full review on TripAdvisor   3/16/2012 Vote      
4. A few days later I spoke to the general manager; I pointed out that we specifically asked for a quiet room and were not given one.
"Some unpleasant surprises " Read full review on TripAdvisor   3/16/2012 Vote      
5. The manager never asked Ikea to step out behind the curtain to confirm she checked us in while continuing to inform us about the investigation and unwilling to assure us the hotel was equip with security cameras.
"Front Desk Employee Pocketed My Cash " Read full review on TripAdvisor   8/1/2011 Vote      
6. This manager was also very stiff displaying a flat affect the enitre time we spoke with her; as I type this review we still have not heard the results of the 'investigation.
"Front Desk Employee Pocketed My Cash " Read full review on TripAdvisor   8/1/2011 Vote      
7. After speaking to a female manager on duty, we were informed an 'investigation' would occur the following day however in the mean time we were responsible for paying the additional $100.
"Front Desk Employee Pocketed My Cash " Read full review on TripAdvisor   8/1/2011 Vote      
8. We thoroughly enjoyed speaking with the restaurant and bar manager Francesco, I believe was his name, we had a nice conversation about sports.
"Nice, small hotel " Read full review on TripAdvisor   4/16/2011 Vote      
9. I called the hotel to report this, but it was 5:30 in the morning and I didn't get any kind of response but, 'I'll tell the Manager.
"Nice stay Until..... " Read full review on TripAdvisor   7/19/2010 Vote      
10. When I straightened it out after many phone calls (with nobody ever contacting me in reply, including messages for the General Manager), they issued a credit -- and then charged it AGAIN two days later.
"Great stay - Lousy accounting! " Read full review on TripAdvisor   10/16/2009 Vote      
   
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