Peppermill Hotel, Reno, Front Desk

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Rank

4th

Out of 158

Peppermill Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

2707 South Virginia Street

Reno, 89502 View map

5-Star Hotel Rank: 1 of 1
Average review rating: 3.62

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (119) , MyTravelGuide (634) , YahooTravel (86)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 15 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
correct (2) credit (2) desk (16) floor (3) friendly (2) helpful (2) smoke (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was very friendly and removed and credited all the charges off of my credit card.

"We definitely will stay again. Easy access to and from Hotel. " Read full review on Expedia 9/15/2010 Vote

2. From the moment we checked in with Ruben (front desk guy from Mexico who was extremely helpful) to the lively atmosphere of the casino floor.

"Best Casino-Resort in Reno " Read full review on Expedia 1/13/2010 Vote

3. Finally got it corrected after visiting the front desk and confronting them in person.

"Extremely Disappointed " Read full review on Expedia 1/12/2010 Vote

4. I looked it up on the internet, it did look just like a bed bug so we took it down to the front desk and gave it to the manager.

"BED BUGS, ROOM THEFT, MOLDY FOOD " Read full review on YahooTravel 7/30/2009 Vote

5. I called the front desk and they upgraded me free of charge to a larger non smoking room.

"Service was over the top " Read full review on Expedia 3/4/2009 Vote

6. The friendly front desk staff wasvvery helpful, and offered us a suite in the new Tuscany Tower, which was beautiful.

"Beautiful New Tuscany Tower Rooms @ Peppermill " Read full review on YahooTravel 9/18/2008 Vote

7. I called the front desk to inform them all the could say is that the entire floor we were on was a non smoking floor.

"Smoky non smoking room " Read full review on Expedia 9/22/2010 Vote

8. To correct this I had to call the front desk, and they acted as if I was out of line.

"Extremely Disappointed " Read full review on Expedia 1/12/2010 Vote

9. I went back to the front desk and notified them of it.

"Marijuana Central " Read full review on Expedia 12/15/2009 Vote

10. From the front desk to the maids there was no doubt that customer satisfaction is their goal.

"Fantastic Experience " Read full review on Expedia 9/13/2009 Vote