Disney's Saratoga Springs Resort & Spa, Lake Buena Vista, Front Desk

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Rank

9th

Out of 28

Disney's Saratoga Springs Resort & Spa	Average Price: $400 Check Rates

Hotel Class:

1960 Broadway

Lake Buena Vista, View map

4-Star Hotel Rank: 7 of 15
Average review rating: 4.15

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (29) , TripAdvisor (381)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 59 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
great (3) helpful (8) housekeeping (4) need (7) new (2) night (4) problem (7) resort (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk - service is outstanding - like any other 5 star resort.

"Good, but won't be returning " Read full review on TripAdvisor 10/13/2009 Vote

2. I loved everything about the resort except the extreme unhelpfulness of the front desk staff.

"Great resort...except for the Front Desk staff " Read full review on TripAdvisor 8/15/2009 Vote

3. Definitely go, but good luck with the front desk.

"Great resort...except for the Front Desk staff " Read full review on TripAdvisor 8/15/2009 Vote

4. I found the front desk and concierge very good and we could even get checked in etc through to the UK as we flew with North West.

"Impressed " Read full review on TripAdvisor 2/23/2009 Vote

5. The front desk staff were also very accommodating.

"Absolutely Wonderful Time " Read full review on TripAdvisor 9/12/2008 Vote

6. Pros: the grounds are beautiful, the bus service and the ferry service were excellent, the food and service at the Artist`s Palette and gift shop was great, the air conditioning divine, the pool was loads of funCons: the toiletries they gave us were not nearly enough (one tiny shampoo, conditioner, body wash to last the whole week!for a family of four) and when I needed help from the front desk when we had a disaster with the rental car, they were not helpful at all.

"Great stay overall " Read full review on TripAdvisor 8/9/2008 Vote

7. The front desk staff was very helpful and friendly.

"Great stay! " Read full review on TripAdvisor 7/5/2008 Vote

8. We did complain a bit and the front desk gave us a Fast Pass to use once anywhere in the parks which was a nice gesture,but overall for the amount paid the buses really need to be better.

"above average " Read full review on TripAdvisor 6/27/2008 Vote

9. All else I spoke to over three days, passed the buck, didn't return my calls or had no answers for me when I went to the front desk imploring for help.

"Winter Break " Read full review on Expedia 2/27/2008 Vote

10. Got to check-in and the front desk was great.

"Wonderful Place to Stay " Read full review on TripAdvisor 8/22/2007 Vote