The Ritz-Carlton, Coconut Grove, Miami, Front Desk

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Rank

57th

Out of 468

The Ritz-Carlton, Coconut Grove	Average Daily Rate: NA Check Rates

Hotel Class:

3300 Southwest 27th Avenue

Miami, 33133 View map

5-Star Hotel Rank: 7 of 16
Average review rating: 4.71

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (63)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 10 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk clerk was very professional and the check-in was smooth.

"Torn to Ritz " Read full review on TripAdvisor 4/8/2012 Vote

2. I arrived today and met wonderful front desk staff on my arrival.

"Wow. Stay here ! " Read full review on TripAdvisor 1/28/2012 Vote

3. When we arrived, the front desk greeted us by name and made us feel very welcome from the start.

"Amazing Time " Read full review on TripAdvisor 9/11/2011 Vote

4. Our room was not ready at check in time 4pm so we opted to go to the pool area and wait, the front desk clerk Katya said she would call me on my cell as soon as the room was ready.

"Beyond disappointing " Read full review on TripAdvisor 2/27/2012 Vote

5. 90 minutes had gone by with no call from the front desk.

"Beyond disappointing " Read full review on TripAdvisor 2/27/2012 Vote

6. Once you step out of your cab, the fabulous service begins - the bellmen, front desk and even the housekeeping staff greeted you with a smile and willingness to help in any way possible.

"This is a first class property with world class service " Read full review on TripAdvisor 1/31/2012 Vote

7. The first night stay was kind of off to a rough start because we stayed out until about 3 am and we were woken up around 7 am with construction going on, I called downstairs to the front desk and asked them could we change rooms and without hesitation they switched our room in about 45 mins, very impressive.

"Amazing Time " Read full review on TripAdvisor 9/11/2011 Vote

8. The bar tender didn't show up until he was giving us the check (front desk guy brought our drinks) and he still added 18% for himself.

"Not Impressed " Read full review on Expedia 2/3/2009 Vote

9. Fantastic service at the front desk.

"Personal service was at its best. Everyone in the hotel made sure you were greeted with a smile " Read full review on Expedia 8/21/2007 Vote

10. The staff is a major problem at the front desk, they are very unfriendly.

"Just an average Ritz... " Read full review on Travelocity 9/1/2007 Vote