Home » United States » Hawaii » Lahaina Hotels » ResortQuest Maui Kaanapali Villas (formerly Aston)
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15th
Out of 91

ResortQuest Maui Kaanapali Villas (formerly Aston)

Average Price: $190  
 
Hotel Class:
45 Kai Ala Drive
Lahaina, 96761 View map  
3-Star Hotel Rank: 7 of 20
Average review rating: 3.82
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (10) , TripAdvisor (454) , YahooTravel (32)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   confuse (2)   desk (3)   happy (2)   management (17)    
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1. There was a free Managers Mai Tai party on the day we arrived, that was a really nice welcome.
"Perfect Location " Read full review on TripAdvisor   2/28/2011 Vote      
2. Hoping the manager will read this and email me with the name of the type of mattress that is in that room.
"BEST BEACH SPOT ON KAANAPALI! WE WILL BE BACK! " Read full review on TripAdvisor   4/12/2012 Vote      
3. She told me she was the manager and finally agreed to extend my stay an extra day.
"Very clean room " Read full review on TripAdvisor   10/12/2011 Vote      
4. When we told the front desk about the incident, the lady there did not seem to care at all (she did not write anything down or say that she would advise the manager or someone else).
"Never ever stay here!!!! " Read full review on TripAdvisor   6/28/2010 Vote      
5. I complained to the Maintenance again about the whole situation (60 year old big guys dont confuse their clothes with teenage girl clothes and have them sorted) I was told the General Manager would contact me, never heard from him.
"Nice place other than resident laundry thiefs " Read full review on TripAdvisor   3/15/2010 Vote      
6. The property managers, tour operators, travel agents, and condo owners don't seem to be coordinating their efforts and this causes a lot of confusion for travelers like us.
"All condos are not created equal " Read full review on TripAdvisor   5/12/2009 Vote      
7. Somewhere during the debate I asked to speak the to manager and got that old reply, 'He'll be in tomorrow.
"All condos are not created equal " Read full review on TripAdvisor   5/12/2009 Vote      
8. then i asked to speak to a manager but never got a return call .
"cockroach!!!! " Read full review on TripAdvisor   4/23/2009 Vote      
9. i had to call again 2 days later to follow up on the call then they connected me to the manager who gave me all kinds of excuses why there is a cockroach, he even said ONE cockroach does not mean an infestation and that people were leaving their lanai doors open allowing the pest to get in.
"cockroach!!!! " Read full review on TripAdvisor   4/23/2009 Vote      
10. When we checked out I relayed the details to the manager and asked how he would handle this.
"Nice condo, service needs help " Read full review on TripAdvisor   10/15/2008 Vote      
   
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