Hanalei Colony Resort, Hanalei, Service

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Rank

1st

Out of 11

Hanalei Colony Resort	Average Price: $360 Check Rates

Hotel Class:

5-7130 Kuhio Hwy

Hanalei, 96714 View map

3-Star Hotel Rank: 1 of 3
Average review rating: 4.36

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (34) , TripAdvisor (151)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (12) balcony (15) bar (13) bargain (2) bath (7) bathroom (26) beach (176) beachfront (5) bed (17) breakfast (17) charge (2) check in (8) deal (4) deck (8) decor (6) dinner (23) discount (2) fee (2) food (39) front desk (6) highway (5) hot tub (13) hotel (46) housekeeping (10) laundry (6) location (83) lunch (7) maid service (4) manager (6) massage (11) money (9) ocean (132) parking (6) patio (7) pool (56) price (17) rate (4) recommend (24) restaurant (82) room (156) service (28) shower (8) spa (26) staff (67) suite (7) towel (10) tub (4) view (108) walk (33) wireless (11)

Service

Appears in 28 comments.

94% wrote positive comments about service

The following words were used in comments with Service:
amazed (3) beach (2) clean (3) desk (2) excellent (2) friendly (3) great (5) helpful (4) incredible (2) location (2) love (3) meal (2) nice (5) resort (4) staff (8) towel (2) useful (2) view (2) wedding (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Spa service was good but something about it was off.

"My jaw dropped when I walked into our room and saw the view! " Read full review on TripAdvisor 1/4/2012 Vote

2. However, once we arrived we found the service to be exceptional; the staff want to help you to feel at home and it has a very folksy feel.

"Remote. " Read full review on TripAdvisor 11/7/2011 Vote

3. The Mediterranean restaurant has a varied menu and our dinner there was spectacular with excellent service by Dan.

"Ready To Book Our Return Trip " Read full review on TripAdvisor 5/1/2011 Vote

4. The service is extraordinarily friendly, the art is amazing (whether you're looking to buy or looking for enjoyment) and I enjoyed the best Big Train chai latte of my life.

"Na Pali Art Galley and Coffee House: Colony Resort " Read full review on TripAdvisor 4/25/2011 Vote

5. The cleaning service was only provided every three days, but it was easy to exchange our towels for clean ones every day.

"Comfortable Condo in paradise " Read full review on TripAdvisor 4/6/2011 Vote

6. STAFF - excellent service & help from staff.

"Excellent location, unbeatable views " Read full review on TripAdvisor 4/2/2011 Vote

7. The service staff was incredibly attentive, professional, timely, and attended to every step of the dining process efficiently.

"Perfect! " Read full review on TripAdvisor 2/24/2011 Vote

8. We also fell in love with the pool/ grill area, was a nice service to have grills available, we used it at least 3x during our stay.

"wedding location " Read full review on TripAdvisor 1/5/2011 Vote

9. The staff and service was wonderful.

"Wonderful Gem " Read full review on TripAdvisor 12/19/2010 Vote

10. We were amazed at the cleaning services as well.

"Our Wedding and Honeymoon was the most amazing experience at Hanelei Colony Resort! " Read full review on TripAdvisor 9/12/2010 Vote