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Out of 11

Hanalei Colony Resort

Average Price: $360  
 
Hotel Class:
5-7130 Kuhio Hwy
Hanalei, 96714 View map  
3-Star Hotel Rank: 1 of 3
Average review rating: 4.36
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (34) , TripAdvisor (151)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 6 comments. 
The following words were used in comments with Manager:
 
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1. I couldn't get the hotmail sign in screen on their computor and the resort manager let me use one of the office computors as well as their phone.
"Disappointing " Read full review on TripAdvisor   11/17/2011 Vote      
2. My wife filled out a critique and by the time we got home the next day we had an email from the manager apologizing and comping us a nights stay.
"Complete Rest " Read full review on TripAdvisor   3/10/2011 Vote      
3. Upon arrival, there is a sign telling you where the on site manager is located and I found her and was directed to the lock box with our check in info/key.
"Nice accomodations on the beach " Read full review on TripAdvisor   4/15/2010 Vote      
4. The "on site" manager was not on site when we went for assistance.
"Beautiful location, disappointing staff and service " Read full review on TripAdvisor   7/1/2009 Vote      
5. We checked in after 10 pm and the office was closed with a note to knock on the managers door for our keys.
"sights and sounds of paradise " Read full review on Expedia   5/20/2009 Vote      
6. We passed along our complaint in the rating form to the resort manager, but she hasn't responded.
"Beware! " Read full review on TripAdvisor   6/26/2008 Vote      
   
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