Hyatt Regency Atlanta, Atlanta, Manager

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Rank

49th

Out of 426

Hyatt Regency Atlanta	Average Price: $208 Check Rates

Hotel Class:

265 PEACHTREE Street NorthEast

Atlanta, 30303 View map

4-Star Hotel Rank: 19 of 28
Average review rating: 4.21

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (41) , MyTravelGuide (1948) , Travelocity (7) , TripAdvisor (311) , YahooTravel (90)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 19 comments.

33% wrote positive comments about manager

The following words were used in comments with Manager:
complain (2) credit (7) experience (2) generous (2) good (4) hotel (4) informative (2) internet (2) location (2) management (19) need (2) night (2)

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1. A very sweet manager from housekeeping came up and helped me look, although in a Radius Tower room there's not that much area for anything to hide.

"Great location, bad experience " Read full review on TripAdvisor 9/12/2011 Vote

2. The next morning, I got a call from the manager saying that it'd been all taken care of, so everything seemed good.

"Stay away! Much better of staying next door. " Read full review on TripAdvisor 7/7/2011 Vote

3. I'm willing to try this location again because I've had good experiences at this Hyatt in the past, it is a good location and the manager validated my concerns.

"Poor relative to price, not up to Hyatt standards " Read full review on TripAdvisor 3/11/2012 Vote

4. I did have a manager look into this and was provided a slight credit, but later learned that a friend who had a similar situation was provided with an even larger credit than I was.

"Very nice hotel, not crazy about the staff " Read full review on TripAdvisor 2/1/2012 Vote

5. My wife sent an email a week ago to the manager and we still don't even have the coutesy of a reply.

"Hyatt Regency, Atlanta, stay away " Read full review on TripAdvisor 1/23/2012 Vote

6. I did have a bit of a problem with my reservation but the hotel manager handled it for me very quickly.

"My annual Dragon Con Stay " Read full review on TripAdvisor 9/14/2011 Vote

7. However, once Charles, the general manager, learned of the deplorable state of the room, I was escorted to one of the renovated suites.

"Charles and Kyle redeemed our trip! " Read full review on TripAdvisor 7/15/2011 Vote

8. I then had to explain what had happened to the manager on duty, who told me that he would send the credit authorization request to our offices right away, but that in the meantime would need to pull a credit authorization request on my card for myself and my coworker for that night only, something that amounted to about 400$, and that once they'd received approval to use our corporate card, they'd remove the credit authorization from my card and we'd be good to go.

"Stay away! Much better of staying next door. " Read full review on TripAdvisor 7/7/2011 Vote

9. I go back to the hotel, get the night manager and she tells me that not only did they not remove the 400 dollar credit authorization from my card, but have also pulled another 1400 dollar credit authorization on my card, to cover the remainder of both my and my coworker's rooms costs.

"Stay away! Much better of staying next door. " Read full review on TripAdvisor 7/7/2011 Vote

10. Finally, the third manager I talked to got it right and had the charges removed, and as an apology removed 3 days worth of internet charges(no, they do not have free internet here.

"Stay away! Much better of staying next door. " Read full review on TripAdvisor 7/7/2011 Vote