Hilton Phoenix, Phoenix, Manager

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Rank

15th

Out of 366

Hilton Phoenix	Average Price: $130 Check Rates

Hotel Class:

2435 South 47th Street

Phoenix, 85034-6410 View map

3-Star Hotel Rank: 8 of 62
Average review rating: 3.82

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (24) , MyTravelGuide (373) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 17 comments.

60% wrote positive comments about manager

The following words were used in comments with Manager:
rude (4) secure (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. However this didn't happen & an unhelpful & rude manager called Kirsten declined to assist the following morning.

"Good location - terrible staff " Read full review on TripAdvisor 8/3/2011 Vote

2. The desk manager plain refused to help me, did not take any personal responsibility and told me that I could talk to a manager.

"Extremely poor experience " Read full review on TripAdvisor 8/19/2009 Vote

3. I was contacted by a manager at Hilton and that is the last time I have had contact with anyone.

"Terrible " Read full review on TripAdvisor 8/2/2011 Vote

4. It was the manager, who apologized and explained there was no way to adjust the shower stream.

"We just couldn't handle the painful shower, otherwise excellent " Read full review on TripAdvisor 6/26/2011 Vote

5. When I finally was able to reach the manager, he was belligerent, rude, and inferred that I was making the entire thing up.

Read full review 3/31/2011 Vote

6. From there the manager just became more belligerent and haughty, so I finally just gave up talking to him.

Read full review 3/31/2011 Vote

7. From there the manager just became more belligerent and haughty, so I finally just gave up talking to him.

"Warning! Bed Bugs and Poor Management! " Read full review on TripAdvisor 3/31/2011 Vote

8. With this case we deeply regret that the manager gave the impression that this was not serious.

Read full review 3/31/2011 Vote

9. When I finally was able to reach the manager, he was belligerent, rude, and inferred that I was making the entire thing up.

"Warning! Bed Bugs and Poor Management! " Read full review on TripAdvisor 3/31/2011 Vote

10. We called the hotel Manager who denies it was even a possibility, was very rude, and said several other guests had stayed in this room with no issues.

Read full review 3/29/2011 Vote