1. When we checked in I was already to checkout - I recieved the card keys for room #201 and the lock would not open - so I went reported the problem to the front desk clerk and he gave me two new cards - the lock still did not work - so I went back to the front desk and reported the problem to the the motel clerk again - he came out and tried to open the lock and he could not - so he asked if I would mind the 3rd floor which I had no problem with - that took about 45 minutes of our time.