Capitol Hill Suites, Washington DC, Front Desk

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Rank

22nd

Out of 279

Capitol Hill Suites	Average Price: $285 Check Rates

Hotel Class:

200 C Street SouthEast

Washington DC, 20003 View map

3-Star Hotel Rank: 12 of 58
Average review rating: 3.47

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , Travelocity (22) , TripAdvisor (312) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (13) bar (22) bath (8) bathroom (71) bed (94) breakfast (211) cable (7) charge (15) check in (26) check out (9) closet (11) complimentary (8) cost (12) deal (19) decor (18) dinner (12) discount (12) downtown (9) fee (10) food (29) front desk (63) hotel (421) housekeeping (17) lobby (35) location (242) manager (12) money (19) neighborhood (49) parking (68) pillow (11) price (61) rate (39) recommend (42) refund (7) restaurant (86) room (465) service (68) sheets (11) shower (30) staff (172) street (62) suite (179) to park (10) towel (15) valet (19) valet parking (25) value (20) view (20) walk (102) wireless (12)

Front desk

Appears in 63 comments.

65% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) great (5) helpful (6) hotel (7) professional (3) reservation (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Even as a mom alone with a teen daughter, I felt safe at night and always felt confident we could get any help we needed from the front desk.

"Perfect Hotel for DC vacation! " Read full review on TripAdvisor 4/18/2012 Vote

2. The only issue was a dc night tour the front desk helped arrange for us.

"Great stay in DC " Read full review on TripAdvisor 3/22/2012 Vote

3. We didn't complain to the front desk however, as we were only there for a few nights.

"Nice, quiet, reasonable " Read full review on TripAdvisor 1/16/2012 Vote

4. We arrived much earlier at the hotel than we expected and it was very convenient that the lady at the front desk allowed us to check in early.

"Very pleasant stay at this hotel " Read full review on TripAdvisor 11/30/2011 Vote

5. Front desk agents and housekeepers we met were friendly and helpful.

"Very pleasant stay at this hotel " Read full review on TripAdvisor 11/30/2011 Vote

6. Staff both during our reservation process and during our front desk encounters could definitely be more friendly and welcoming, but its kind of hard to do that when they are taking phone reservations, calls from rooms, and also trying to address the guests in front of them.

"Fantastic location but room for improvement " Read full review on TripAdvisor 11/8/2011 Vote

7. The front desk staff is always very professional and housekeeping does an outstanding job with the rooms/suites, public areas, and the breakfast room.

"Gets better every time " Read full review on TripAdvisor 9/7/2011 Vote

8. Decor is somewhat dark and shows wear, but well kept and excellent front desk service.

"Walk To The Marine Barracks" " Read full review on TripAdvisor 6/14/2011 Vote

9. Saw some familiar faces at the front desk doing a great job.

"Great hotel " Read full review on TripAdvisor 5/10/2011 Vote

10. The guy working the front desk was completely professional, apologized profusely, and said he would move me to another room.

"Unmistakable evidence of bed bugs, but hotel is in denial " Read full review on TripAdvisor 5/6/2011 Vote