MotorCity Casino Hotel, Detroit, Staff

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Rank

11th

Out of 93

MotorCity Casino Hotel	Average Price: $221 Check Rates

Hotel Class:

2901 Grand River Avenue

Detroit, 48201 View map

4-Star Hotel Rank: 7 of 11
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (28) , TripAdvisor (101) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (10) bar (7) bath (9) bathroom (41) bathtub (5) bed (35) bill (5) breakfast (11) charge (3) check in (13) check out (6) checkout (4) concierge (6) deal (6) decor (6) dinner (11) downtown (14) food (41) front desk (20) hotel (216) housekeeping (14) lobby (19) location (10) maid (4) manager (8) massage (4) money (8) parking (21) pillow (11) price (17) rate (8) recommend (11) restaurant (33) room (225) room service (10) service (50) sheets (5) shower (31) shuttle (3) spa (10) staff (58) suite (6) towel (7) tub (24) valet (14) valet parking (5) value (5) view (15) walk (10) water pressure (4)

Staff

Appears in 58 comments.

90% wrote positive comments about staff

The following words were used in comments with Staff:
amazed (4) arrival (3) clean (5) desk (3) friendly (21) generous (3) great (8) helpful (16) hotel (14) liked (2) location (2) management (2) nice (9) secure (4) service (5) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff is very friendly.

"Great Accomodations " Read full review on TripAdvisor 5/19/2012 Vote

2. The valet staff were a little less amicable but generally efficient with the vehicles.

"Nice on the surface " Read full review on TripAdvisor 5/7/2012 Vote

3. Don't expect any issues that you have with service to be handled in a timely and professional way - the staff (front office manager in particular) has no respect for the customers, and think that they are there doing you a favor by letting you stay at their hotel.

"Lacks customer service " Read full review on TripAdvisor 4/29/2012 Vote

4. From the moment we arrived till the morning we left every encounter with the staff was wonderful.

"Great service " Read full review on TripAdvisor 3/20/2012 Vote

5. The rooms are beautiful, the beds are some of the most comfortable I have ever slept in and the staff is fantastic.

"Another Great Stay!!!! " Read full review on TripAdvisor 3/9/2012 Vote

6. I find the staff friendly and helpful - and I think the decor and appointments in the rooms to be very nice and top-notch.

"MotorCity Casino Hotel is always nice to me... " Read full review on TripAdvisor 1/22/2012 Vote

7. Hotel is beatiful, The staff was very friendly.

"Customer Service AA+ " Read full review on TripAdvisor 1/6/2012 Vote

8. This staff was entirely wonderful, from the moment we entered the building to leaving.

"Wow, small room, few amenities, and it was on the executive "luxury" floor " Read full review on TripAdvisor 12/16/2011 Vote

9. Great food, fantastic service and friendly staff.

"Great food, nice staff " Read full review on TripAdvisor 11/4/2011 Vote

10. We were greeted with very friendly and helpful staff and check in was very fast and smooth.

"Absolutely LOVED it! " Read full review on TripAdvisor 11/2/2011 Vote