MotorCity Casino Hotel, Detroit, Manager

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Rank

11th

Out of 93

MotorCity Casino Hotel	Average Price: $221 Check Rates

Hotel Class:

2901 Grand River Avenue

Detroit, 48201 View map

4-Star Hotel Rank: 7 of 11
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (28) , TripAdvisor (101) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 8 comments.

The following words were used in comments with Manager:

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1. Don't expect any issues that you have with service to be handled in a timely and professional way - the staff (front office manager in particular) has no respect for the customers, and think that they are there doing you a favor by letting you stay at their hotel.

"Lacks customer service " Read full review on TripAdvisor 4/29/2012 Vote

2. I tried not to let it ruin my trip but after 24 hours I was stil feeling bad so I called the front desk and spoke with one of the on-duty managers.

"Nice hotel but SECURTY IS EXTREMELY RUDE " Read full review on TripAdvisor 3/17/2012 Vote

3. The manager that was on duty & security person lack genuine customer service and should look at Big John (bell person) and Adriann (room attendant) as they are true examples of customer service and kindness.

"Nice hotel but SECURTY IS EXTREMELY RUDE " Read full review on TripAdvisor 3/17/2012 Vote

4. I spoke to a manager, stephanie, in the morning, she apologized and cut our bill by 50%.

"consider noise " Read full review on TripAdvisor 11/10/2011 Vote

5. The hotel manager offered to make it up to me but my daughter did miss her naptime because of this and was generally cantankerous most of the evening.

"My Detroit Home Away From Home " Read full review on TripAdvisor 5/6/2011 Vote

6. After a couple of phone calls and a visit to the front desk/hotel manager, they finally finished our room after 7:30 pm.

"My Detroit Home Away From Home " Read full review on TripAdvisor 5/6/2011 Vote

7. I was forced to call the Hotel Operations Manager Joseph J.

"D-Town Hustle " Read full review on TripAdvisor 1/20/2011 Vote

8. There was no manager on staff to assist with issue as well when asked.

"Frustrating Experience " Read full review on TripAdvisor 7/25/2011 Vote