Key Center, Cleveland, Front Desk

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OpinionWell
Rank

3rd

Out of 115

Key Center	Average Daily Rate: NA Check Rates

Hotel Class:

127 Public Square

Cleveland, 44114 View map

3-Star Hotel Rank: 3 of 22
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (328) , Travelocity (3) , TripAdvisor (196) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 28 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) helpful (6) hotel (6) polite (3) welcoming (3) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When I walked through the door my first reaction was 'Wow!' Front desk was extremely friendly and helpful at finding a place to eat.

"Nice hotel but Noisy in November " Read full review on TripAdvisor 11/30/2011 Vote

2. I asked the front desk if Lola restaurant was within walking distance to the hotel and the front desk had no idea where the restaurant was.

"Decent stay at the Downtown Cleveland Marriott Key Center " Read full review on TripAdvisor 9/12/2011 Vote

3. Occasionally I didn't get the impression that the front desk was friendly or receptive they seemed quite casual and aloof most of the time.

"Decent stay at the Downtown Cleveland Marriott Key Center " Read full review on TripAdvisor 9/12/2011 Vote

4. I received neither (wasn't charged for the plate either), but I mentioned it to the front desk and was met with an aloof response.

"Decent stay at the Downtown Cleveland Marriott Key Center " Read full review on TripAdvisor 9/12/2011 Vote

5. Kate at the front desk is great as well.

"Terrific Stay at the Marriott " Read full review on TripAdvisor 12/20/2010 Vote

6. Front desk folks were busy busy busy but attentive and served with a smile.

"Another Terrific Marriott Stay " Read full review on TripAdvisor 12/15/2010 Vote

7. The final insult came the next morning when we attempted to avoid any further human contact by using the in-room checkout system; the system was offline, which we mentioned to the overly punctilious check-out individual who stupidly advised that ever happened we were welcome to check-out at the front desk - well, duh.

"Staff need manners and training. " Read full review on TripAdvisor 8/24/2009 Vote

8. Everyone we encountered from front desk to bartender were very friendly and helpful.

"Nice, Clean, Convenient, Modern Hotel.... " Read full review on TripAdvisor 7/28/2009 Vote

9. Every employee at the hotel from maintenance workers to front desk personnel went above and beyond to be welcoming, polite, and make conversation.

"August 2008 Trip " Read full review on Expedia 8/19/2008 Vote

10. I didn`t find the front desk personnel overly friendly upon check in/out.

"Nice and Clean " Read full review on TripAdvisor 3/29/2008 Vote