Key Center, Cleveland, Service

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OpinionWell
Rank

3rd

Out of 115

Key Center	Average Daily Rate: NA Check Rates

Hotel Class:

127 Public Square

Cleveland, 44114 View map

3-Star Hotel Rank: 3 of 22
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (328) , Travelocity (3) , TripAdvisor (196) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) bar (46) bath (10) bathroom (22) bed (38) bill (5) breakfast (79) charge (14) check in (30) check out (12) check-out (6) concierge (26) cost (5) deal (17) decor (7) dinner (21) downtown (76) fitness center (5) fitness room (5) food (42) front desk (28) gym (4) hot tub (5) hotel (354) housekeeping (5) lake (41) lobby (53) location (97) parking (39) pillow (10) pool (33) price (20) rate (16) recommend (28) restaurant (90) room (277) room service (22) sauna (8) service (62) shower (10) staff (109) street (26) suite (6) towel (17) valet (29) valet parking (23) value (9) view (59) walk (62) wireless (8)

Service

Appears in 62 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
excellent (5) food (4) friendly (5) good (13) great (12) hotel (14) impressed (3) liked (4) lobby (5) location (5) nice (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The Marriot at Key Center made Cleveland feel like a much different city through its own vibrancy and excellent service.

"I would certainly recommend this hotel to anyone travelling to Cleveland for business or pleasure " Read full review on TripAdvisor 3/19/2012 Vote

2. Great service; great room service; good rooms; concierge lounge is great.

"Still the best value in Cleveland " Read full review on TripAdvisor 3/17/2012 Vote

3. The Marriott Cleveland Downtown at Key Center really typifies what one would expect in a high-rise urban hotel in the Marriott chain; beautiful rooms, terrific customer service and some nice views.

"Typical Marriott rooms. Very comfortable. " Read full review on TripAdvisor 1/17/2012 Vote

4. Service was nice and efficient.

"Good not Fantastic " Read full review on TripAdvisor 11/29/2011 Vote

5. The service was outstanding; the food delectable; and the amenities top-notch.

"Top-rate hotel! Outstanding visit! " Read full review on TripAdvisor 10/11/2011 Vote

6. Although crowded, service was good.

"Great Stay! " Read full review on TripAdvisor 10/8/2011 Vote

7. I visited the bar of the lobby for appetizers and they were pretty good, friendly service.

"Decent stay at the Downtown Cleveland Marriott Key Center " Read full review on TripAdvisor 9/12/2011 Vote

8. Valet parking service was friendly.

"Decent stay at the Downtown Cleveland Marriott Key Center " Read full review on TripAdvisor 9/12/2011 Vote

9. Valet service is fast and convenient- you can walk or cab it to anywhere you need to go so no need to have your car available.

"Great Downtown Hotel " Read full review on TripAdvisor 8/7/2011 Vote

10. Beautiful hotel, friendly staff and great service.

"Wonderful " Read full review on TripAdvisor 8/2/2011 Vote