Crowne Plaza Indianapolis Downtown (Union Station), Indianapolis, Staff

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OpinionWell
Rank

15th

Out of 274

Crowne Plaza Indianapolis Downtown (Union Station)	Average Price: $208 Check Rates

Hotel Class:

123 West Louisiana Street

Indianapolis, 46225 View map

3-Star Hotel Rank: 8 of 71
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (12) , MyTravelGuide (667) , Travelocity (7) , TripAdvisor (186) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Staff

Appears in 98 comments.

90% wrote positive comments about staff

The following words were used in comments with Staff:
clean (5) coffee (4) courteous (4) desk (14) food (4) friendly (28) great (14) helpful (28) hotel (20) location (7) nice (6) pleasant (5)

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1. The front desk staff were courteous and helpful.

"Good location, high noise level. " Read full review on TripAdvisor 5/12/2012 Vote

2. My limited interaction with staff proved them to be friendly.

"Ummm...Never Again " Read full review on TripAdvisor 5/11/2012 Vote

3. C- Executive level is basically in the lobby, closest to the trainsD- Staff was pleasant, but could use an update in self presentationE- Executive club's sparse offeringsF- too much bleach in the towelsSorry to be so negative, but this was truly a strange and disappointing hotel.

"Ummm...Never Again " Read full review on TripAdvisor 5/11/2012 Vote

4. Staff were all helpful and friendly on the minor issues we encountered, and a post-stay request via email brought a helpful response within hours.

"Charming and unusual " Read full review on TripAdvisor 5/2/2012 Vote

5. Staff is helpful and friendly.

"Unique hotel with history " Read full review on TripAdvisor 4/29/2012 Vote

6. The restaurant at the hotel had good food and friendly staff.

"Fascinating hotel " Read full review on TripAdvisor 4/15/2012 Vote

7. The room was definitely clean, the bed was comfortable and the staff was very friendly.

"Fascinating hotel " Read full review on TripAdvisor 4/15/2012 Vote

8. The Desk staff was frendily location was nice to visit all Indy had to offer.

"What a nice place " Read full review on TripAdvisor 4/6/2012 Vote

9. Staff was attentive to guest needs; public spaces were always tidy & picked up.

"The Golden Age Still Charms " Read full review on TripAdvisor 3/27/2012 Vote

10. The staff at this hotel is great.

"A let down " Read full review on TripAdvisor 2/15/2012 Vote