Crowne Plaza Indianapolis Downtown (Union Station), Indianapolis, Front Desk

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OpinionWell
Rank

15th

Out of 274

Crowne Plaza Indianapolis Downtown (Union Station)	Average Price: $208 Check Rates

Hotel Class:

123 West Louisiana Street

Indianapolis, 46225 View map

3-Star Hotel Rank: 8 of 71
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (12) , MyTravelGuide (667) , Travelocity (7) , TripAdvisor (186) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (5) ballroom (5) bar (29) bath (6) bathroom (27) bed (53) bill (5) breakfast (38) charge (4) check in (26) check out (7) closet (4) cost (11) deal (7) decor (10) dinner (9) discount (8) downtown (77) fitness room (4) food (29) front desk (28) hot tub (12) hotel (436) housekeeping (5) lobby (24) location (92) manager (14) parking (50) pillow (7) pool (73) price (29) rate (25) recommend (24) restaurant (63) room (420) room service (9) service (49) shower (10) shuttle (6) staff (98) street (17) suite (11) towel (6) tub (5) valet (35) valet parking (10) value (5) view (13) walk (47) wireless (8)

Front desk

Appears in 28 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
excellent (2) friendly (3) helpful (6) hotel (2)

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1. The front desk staff were courteous and helpful.

"Good location, high noise level. " Read full review on TripAdvisor 5/12/2012 Vote

2. Good thing the front desk warned us about this before hand--oh wait, no they didn't.

"Wish I would have done it different. " Read full review on TripAdvisor 3/21/2011 Vote

3. The staff and front desk were very friendly and helpful.

"Kids loved it! " Read full review on TripAdvisor 7/13/2009 Vote

4. All of the staff were so friendly and helpful, especially the woman at the front desk who helped us check in.

"Fun place to stay! " Read full review on TripAdvisor 6/21/2008 Vote

5. The front desk staff is quite helpful.

"Wonderful Break from Work Travel! " Read full review on TripAdvisor 1/25/2008 Vote

6. They were excellent at the front desk.

"Great Location-Average Hotel " Read full review on TripAdvisor 5/25/2007 Vote

7. To their credit, the front desk staff does warn every guest checking in about the trains during check in.

"Good location, high noise level. " Read full review on TripAdvisor 5/12/2012 Vote

8. Our friends staying with us had issues getting their room clean, and I couldn't call the front desk (or anyone, for that matter) because our phone's programmed buttons did not work.

"Not a Good Example of Crowne Plaza " Read full review on TripAdvisor 5/9/2012 Vote

9. We had a closet door that was off of its hinges and reported it to the front desk.

"Fascinating hotel " Read full review on TripAdvisor 4/15/2012 Vote

10. The valets, front desk staff, and the older man offering assistance from a podium by the front door could not have been friendlier or more helpful.

"A let down " Read full review on TripAdvisor 2/15/2012 Vote