Crowne Plaza Indianapolis Downtown (Union Station), Indianapolis, Service

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OpinionWell
Rank

15th

Out of 274

Crowne Plaza Indianapolis Downtown (Union Station)	Average Price: $208 Check Rates

Hotel Class:

123 West Louisiana Street

Indianapolis, 46225 View map

3-Star Hotel Rank: 8 of 71
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (12) , MyTravelGuide (667) , Travelocity (7) , TripAdvisor (186) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) ballroom (5) bar (29) bath (6) bathroom (27) bed (53) bill (5) breakfast (38) charge (4) check in (26) check out (7) closet (4) cost (11) deal (7) decor (10) dinner (9) discount (8) downtown (77) fitness room (4) food (29) front desk (28) hot tub (12) hotel (436) housekeeping (5) lobby (24) location (92) manager (14) parking (50) pillow (7) pool (73) price (29) rate (25) recommend (24) restaurant (63) room (420) room service (9) service (49) shower (10) shuttle (6) staff (98) street (17) suite (11) towel (6) tub (5) valet (35) valet parking (10) value (5) view (13) walk (47) wireless (8)

Service

Appears in 49 comments.

50% wrote positive comments about service

The following words were used in comments with Service:
excellent (5) food (6) good (8) great (11) hotel (14) liked (4) love (3) night (3) perfect (3) pleasant (3) prompt (4) slow (4) staff (5) valet (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Customer service was very good.

"Enjoyed the charming atmosphere " Read full review on TripAdvisor 3/31/2012 Vote

2. Valet and bell service was prompt, although paying $27/night for valet seems like a lot, maybe not for a big city though.

"ok hotel---terrible restaurant " Read full review on TripAdvisor 11/21/2011 Vote

3. The food and service here is very good.

"Historic charm with Hoosier comfort " Read full review on TripAdvisor 9/27/2011 Vote

4. The room was large and comfortable and service was very good.

"An incredible gem in the heart of old Indy " Read full review on TripAdvisor 9/16/2011 Vote

5. The service there was also very friendly and prompt.

"Lovely, unique hotel experience. " Read full review on TripAdvisor 5/25/2011 Vote

6. I always ordered off the menu for breakfast and the food was good and service was prompt.

"Great Downtown Location " Read full review on TripAdvisor 5/9/2011 Vote

7. Top Compliments: Mike, the Night Manager should be complimented and compensated for the excellent service that he provided to us at this hotel.

"Fantastic Service, Hidden Gem in Downtown Indy " Read full review on TripAdvisor 12/18/2010 Vote

8. Top Compliments: Valet servics was excellent and treated my Hyundai like it was a Mercedes.

"Fantastic Service, Hidden Gem in Downtown Indy " Read full review on TripAdvisor 12/18/2010 Vote

9. I can tell you that this has been a great hotel with great service and a perfect location for the things that we needed to accomplish (take the wife out to a nice restaurant, go shopping, etc.).

"Fantastic Service, Hidden Gem in Downtown Indy " Read full review on TripAdvisor 12/18/2010 Vote

10. The service was great as well as the atmosphere:) We had a wonderful stay and would enjoy going back.

"WOW " Read full review on YahooTravel 9/20/2009 Vote