Sheraton San Diego, San Diego, Cares

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Rank

14th

Out of 517

Sheraton San Diego	Average Price: $231 Check Rates

Hotel Class:

1380 Harbor Island Drive

San Diego, 92101 View map

4-Star Hotel Rank: 7 of 30
Average review rating: 3.48

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (79) , MyTravelGuide (1112) , Travelocity (11) , TripAdvisor (792) , YahooTravel (48)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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attentive (17) awesome (34) beautiful (184) best (84) better (156) big (76) cares (64) cheaper (23) clean (329) comfortable (192) comfy (21) convenient (84) cool (19) courteous (28) decent (52) efficient (23) enjoyable (17) excellent (121) exceptional (41) fabulous (21) fantastic (54) fast (20) free (216) fresh (24) friendly (222) fun (50) generous (24) good (390) great (633) happy (53) helpful (192) huge (43) liked (242) love (103) new (76) nice (649) outstanding (16) perfect (54) pleasant (40) pleased (26) plenty (32) positive (22) professional (27) prompt (17) quiet (55) reasonable (51) spacious (59) spectacular (19) welcoming (22) wonderful (97)

Cares

Appears in 68 comments.

The following words were used in comments with Cares:
airport (4) arrival (4) bill (4) clerk (3) customer (6) desk (14) experience (4) guest (4) hotel (17) liked (4) location (3) management (8) need (3) nice (3) not (12) park (5) problem (3) room (6) service (6) well (9)

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1. They made sure I was comfortable and made sure I was taken care of at Quinn's Sports Bar.

"Staff is Remarkable " Read full review on TripAdvisor 5/15/2012 Vote

2. When I arrived at the Sheraton Hotel, Mark and Jamie the two front desk agents took very good care of me.

"Staff is Remarkable " Read full review on TripAdvisor 5/15/2012 Vote

3. **side note: Since this was my first experience at this hotel, I can't comment on previous experiences, but if there truly were customer service issues, I think management is definitely making an effort to ensure their customers are well taken care of.

"Pleasantly Surprised! " Read full review on TripAdvisor 5/11/2012 Vote

4. My husband then contacted the front desk again and advised them if it was not taken care of that he would just contact the police by dialing 911 and that the hotel could just deal with the police when they got there.

"Worst Experience. DO NOT STAY HERE. " Read full review on TripAdvisor 4/23/2012 Vote

5. He then told the front desk he did not want it checked into but that he wanted it taken care of.

"Worst Experience. DO NOT STAY HERE. " Read full review on TripAdvisor 4/23/2012 Vote

6. They did not seem to care and the checkin desk did not have a gold/platinum desk so there are no perks for being platinum.

"SPG opens all of the right doors so that local properties slam them in your face - especially SPG Platinum Guests " Read full review on TripAdvisor 4/23/2012 Vote

7. You might go to airport and then take chattel to down town and metroThe hotel had two building that at least 7 minutes walk, be careful at the time of booking.

"A Splitted hotel " Read full review on TripAdvisor 4/21/2012 Vote

8. She didn't seem to care.

"Convenient location - if have car - terrible hotel service " Read full review on TripAdvisor 3/20/2012 Vote

9. I did ask for an adjustment on the bill, but guest services would not budge and did not seem to care at all.

"Convenient location - if have car - terrible hotel service " Read full review on TripAdvisor 3/20/2012 Vote

10. Our luggage was arriving later in which the airlines and hotel took care of.

"Spring Break 2012 " Read full review on TripAdvisor 3/14/2012 Vote