Hyatt San Diego, San Diego, Cares

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Rank

26th

Out of 517

Hyatt San Diego	Average Price: $275 Check Rates

Hotel Class:

One Market Place

San Diego, 92101 View map

5-Star Hotel Rank: 3 of 15
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (10) , Travelocity (18) , TripAdvisor (1090)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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adequate (22) awesome (55) beautiful (227) best (112) better (141) big (97) breathtaking (23) cares (56) clean (321) comfortable (197) convenient (75) cool (29) courteous (25) decent (39) delicious (25) efficient (33) excellent (174) exceptional (62) fabulous (38) fantastic (98) fast (26) free (185) fresh (40) friendly (228) fun (53) good (418) gorgeous (45) great (828) happy (36) helpful (209) huge (128) liked (273) love (123) new (103) newer (31) nice (577) outstanding (36) perfect (84) pleasant (44) pleased (24) plenty (57) positive (25) professional (35) quiet (61) reasonable (56) spacious (66) spectacular (52) terrific (22) welcoming (26) wonderful (118)

Cares

Appears in 65 comments.

The following words were used in comments with Cares:
clean (6) customer (6) desk (4) extra (4) friendly (3) good (6) great (3) guest (3) hotel (14) liked (3) love (3) management (8) most (4) much (7) nice (4) not (19) room (11) service (5) staff (6) well (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The level of customer service at the front desk and customer care that I received following a problem I had with the travel website that I booked the hotel through was over and above any I have ever experienced.

"Customer Care - Manchester Grand Hyatt San Diego " Read full review on TripAdvisor 5/8/2012 Vote

2. ) had no idea why the reservation was altered but she would remedy everything and would take care of it.

"Too many mistakes for a "nice" hotel " Read full review on TripAdvisor 5/3/2012 Vote

3. Be careful with the tempting water bottle they leave by the big screen LCD TV, it has a nice paper tag that says 'Refreshing' and you may miss the $5 price tag written in a considerably smaller type below it.

"Bad price/quality ratio. " Read full review on TripAdvisor 4/24/2012 Vote

4. The front desk clerk was overly accommodating, the room service was on time, food was very good, and the attendants were professional, the bellman was over-the-top friendly and took extra time and care to assure us our bags would be safe while being stored; on checkout day, an e-mail was sent to us with a barcode in it that allowed us to quickly check out by scanning it at a kiosk.

"So Impressed! " Read full review on TripAdvisor 4/12/2012 Vote

5. Only complaint: The ladies locker room in the gym is dirty and not well cared for.

"Ostentatious & expensive but good location " Read full review on TripAdvisor 3/29/2012 Vote

6. Small unexpected things were even taken care of, I finished my travel mouthwash and tossed the container before the end of my trip-no big deal.

"Excellent Staff " Read full review on TripAdvisor 3/26/2012 Vote

7. I should not know that it's cheaper to not serve hot offerings in the off season, that you don't have a concierge working upstairs because it's cheaper to bring them on part time in the spring, and that you just work in banquets and dont care for management.

"I've had better " Read full review on TripAdvisor 2/28/2012 Vote

8. He seemed to care, and he spent a good amount of time talking to the billing department and even called my bank to get the charges reversed.

"Great...I think. " Read full review on TripAdvisor 2/17/2012 Vote

9. From the moment you pull into the hotel the valet and bellmen are there to greet you and take care of all your needs.

"Perfect location " Read full review on TripAdvisor 1/9/2012 Vote

10. It seems they are not taking care of the hotel.

"Why do you charge someone for an early checkin? " Read full review on TripAdvisor 1/4/2012 Vote