8. ' 2) comforter on the bed was super lumpy because the filling in the sections had balled up - showing how worn it really was3) talked to the same lady at the front desk requesting an extra pillow and blanket - it did not come (hours passed) so I had to go down to the desk and waited for it to be brought to me there4) staff not rude but not particularly friendly or helpful5) when we came in the laundry workers had the doors wide open (opening onto the main entrance hallway/lobby area and so you could not miss seeing them doing all the laundry.